Fathima Safna
Dubai Pyramid Building, Block C, Burjuman Exit 02,Dubai,UAE
Summary
Personable professional with keen aspiration to excel in customer service. Proficient in communication and problem-solving, with knack for building rapport and resolving issues. Committed to enhancing customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
HEAD CASHIER
SPINNEYS DUBAI LLC
DUBAI
04.2013 - 01.2026
- Supervised cash drawer operations to ensure accuracy and prevent financial discrepancies during peak hours.
- Coordinated end-of-day cash reconciliation to uphold financial accountability and support audits.
- Trained and mentored cashier staff on customer service protocols, enhancing checkout efficiency.
- Implemented cash handling procedures to comply with company policies and mitigate theft risks.
SALES ASSISTANT
SUNRISE SUPERMARKET
DUBAI
11.2013 - 02.2017
- Facilitated personalized product recommendations by identifying customer needs through greetings.
- Processed sales transactions with accuracy, ensuring seamless checkouts and minimizing errors during peak hours.
- Maintained organized merchandise displays and restocked inventory to enhance visual appeal and drive purchases
CASHIER
FOOD CITY
, SRI LANKA
10.2011 - 09.2015
- Processed customer transactions efficiently, ensuring accurate cash handling and reducing errors.
- Resolved payment discrepancies and processed refunds to uphold compliance with store policies.
- Maintained clean and organized checkout areas to support safety and professionalism.
Education
G C E ORDINARY LEVEL -
HELENA GIRLS SCHOOL
SRI LANKA 01.2010 - 12.2010
G C E ADVANCED LEVEL -
HELENA GIRLS SCHOOL
SRI LANKA 01.2012 - 11.2014
Skills
- Customer service
- Cash handling
- Conflict resolution
- Product knowledge
- Upselling
- Person In-charge
- Sales target achievement
Certification
PERSON IN CHARGE, FOOD SAFETY DEPARTMENT: DUBAI MUNICIPALITY
LANGUAGES
ENGLISH Native
Proficient (C2)
SINHALA Native
Proficient (C2)
TAMIL Native
Proficient (C2)
References
Susan, Saver Horeca, frozensusan28@gmail.com, +971542993475
Timeline
SALES ASSISTANT
SUNRISE SUPERMARKET
11.2013 - 02.2017
HEAD CASHIER
SPINNEYS DUBAI LLC
04.2013 - 01.2026
G C E ADVANCED LEVEL -
HELENA GIRLS SCHOOL
01.2012 - 11.2014
CASHIER
FOOD CITY
10.2011 - 09.2015
G C E ORDINARY LEVEL -
HELENA GIRLS SCHOOL
01.2010 - 12.2010