FATHIMA SHAFNA MK

Dubai

Summary

Experienced Travel Consultant with a year of expertise in designing and managing travel solutions for both individual and corporate clients. Proficient in coordinating flights, accommodations, visa assistance, and customized holiday packages, ensuring an optimal travel experience. Skilled in offering expert guidance on destinations, travel logistics, and global regulations. Known for providing consistent customer service, maintaining attention to detail, and fostering long-term client relationships.

Overview

years of professional experience

Certification

Work History

Travel Consultant

Yathir International

01.2023 - Current

Handled flight bookings for B2B, B2C, and corporate clients, including reissuances, cancellations, and itinerary modifications as needed.
Provided UAE visa assistance with expertise in visa types, documentation requirements, and up-to-date immigration regulations.
Utilized Ninethware for efficient visa typing, tracking, and managing client account details.
Supported global and Schengen visa applications, managing documentation and appointment scheduling to ensure timely processing.
Arranged hotel bookings worldwide, ensuring options matched client preferences based on location, budget, and travel purpose.
Used the GDS platform (Amadeus) for dummy bookings, fare research, and itinerary planning to support accurate quotations and proposals.
Managed daily client transaction records in collaboration with the accounts department, ensuring accurate invoice processing and effective tracking of travel services.
Assisted clients in planning and booking customized holiday packages, tailored to their preferences, budget, and travel dates.

Tour Consultant

Flyhind Tours and Travels

07.2023 - 10.2023

Assist in planning and organizing travel itineraries for individual and group clients.
Support booking of flights, hotels, tours, and transportation based on client preferences and budget.
Provide information on destinations, travel requirements, and visa procedures.
Help with the preparation and submission of visa applications and travel insurance.
Handle client inquiries via phone, email, and in-person with professionalism.
Stay updated on travel trends, offers, and destination knowledge. Coordinate with vendors, airlines, and hotels for confirmations and special requests.
Shadow senior consultants to learn customer service, sales techniques, and booking system.

Education

Diploma - Aviation Hospitality and Airport Management

Akbar Academy

01.2023

BA - English Literature

University of Calicut

01.2022

Skills

Booking & Reservations expertise
Visa & Travel Regulations
Destination Knowledge
Itinerary Planning
Travel product knowledge
Ms excel
Ms Word
Ms Outlook
Ninethware