FATHIMA SHAFNA MK
Dubai
Summary
Experienced Travel Consultant with a year of expertise in designing and managing travel solutions for both individual and corporate clients. Proficient in coordinating flights, accommodations, visa assistance, and customized holiday packages, ensuring an optimal travel experience. Skilled in offering expert guidance on destinations, travel logistics, and global regulations. Known for providing consistent customer service, maintaining attention to detail, and fostering long-term client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Travel Consultant
Yathir International
Dubai, United Arab Emirates
01.2023 - Current
- Handled flight bookings for B2B, B2C, and corporate clients, including reissuances, cancellations, and itinerary modifications as needed.
- Provided UAE visa assistance with expertise in visa types, documentation requirements, and up-to-date immigration regulations.
- Utilized Ninethware for efficient visa typing, tracking, and managing client account details.
- Supported global and Schengen visa applications, managing documentation and appointment scheduling to ensure timely processing.
- Arranged hotel bookings worldwide, ensuring options matched client preferences based on location, budget, and travel purpose.
- Used the GDS platform (Amadeus) for dummy bookings, fare research, and itinerary planning to support accurate quotations and proposals.
- Managed daily client transaction records in collaboration with the accounts department, ensuring accurate invoice processing and effective tracking of travel services.
- Assisted clients in planning and booking customized holiday packages, tailored to their preferences, budget, and travel dates.
Tour Consultant
Flyhind Tours and Travels
India
07.2023 - 10.2023
- Assist in planning and organizing travel itineraries for individual and group clients.
- Support booking of flights, hotels, tours, and transportation based on client preferences and budget.
- Provide information on destinations, travel requirements, and visa procedures.
- Help with the preparation and submission of visa applications and travel insurance.
- Handle client inquiries via phone, email, and in-person with professionalism.
- Stay updated on travel trends, offers, and destination knowledge. Coordinate with vendors, airlines, and hotels for confirmations and special requests.
- Shadow senior consultants to learn customer service, sales techniques, and booking system.
Education
Diploma - Aviation Hospitality and Airport Management
Akbar Academy
01.2023
BA - English Literature
University of Calicut
01.2022
Skills
- Booking & Reservations expertise
- Visa & Travel Regulations
- Destination Knowledge
- Itinerary Planning
- Travel product knowledge
- Ms excel
- Ms Word
- Ms Outlook
- Ninethware
Certification
- IATA Foundation in Travel and Tourism with Galileo
- Aviation Management training programme
- Sabre Basic Functionalities
- Travelport
- Iboss Software
LANGUAGES
English - Proficient
Malayalam - Native
Timeline
Tour Consultant
Flyhind Tours and Travels
07.2023 - 10.2023
Travel Consultant
Yathir International
01.2023 - Current
BA - English Literature
University of Calicut
Diploma - Aviation Hospitality and Airport Management
Akbar Academy