Fathima Fazla Mubarak
Dubai
Summary
Results-driven professional with over 4 years of experience in hospitality and supervisory roles, including leading operations at Island Tea. Skilled in team management, staff training, inventory control, and customer service excellence. Holds NVQ Level 4 in Hair and Beauty Culture, along with diplomas in Child Psychology and Banking & Finance, reflecting a versatile skill set. Fluent in English, Hindi, and Sinhala, with strong problem-solving, multitasking, and leadership abilities. Proven track record in improving operational efficiency, ensuring high-quality service, and fostering a positive work environment.
Overview
4
4
years of professional experience
Work history
Restaurant supervisor
Island Yea Cafeteria Express co LLC
Dubai
2022.05 - Current
- Directed daily restaurant operations, ensuring seamless workflow, high service standards, and customer satisfaction.
- Championed high cleanliness and hygiene standards, fostering a welcoming and safe dining environment.
- Led, trained, and mentored a team of staff, improving efficiency, motivation, and overall service quality.
- Coordinated menu changes and promotional campaigns to ensure smooth integration and minimal operational disruption.
- Supervised inventory processes, including ordering, stock management, and waste reduction, eliminating shortages and minimizing losses.
- Implemented and enforced standard operating procedures (SOPs) to maintain consistency in quality, hygiene, and safety compliance.
- Monitored customer feedback and resolved complaints professionally, increasing repeat business and customer loyalty.
- Managed cash handling, daily financial reporting, and reconciliation with accuracy and transparency.
- Analyzed sales data to optimize staffing, reduce costs, and increase profitability.
- Scheduled and delegated tasks effectively to ensure operational efficiency during peak hours.
- Organized staff training sessions on customer service, safety, and operational procedures.
- Fostered a positive workplace culture to enhance team engagement and retention.
- Collaborated with suppliers and vendors to ensure timely delivery of goods and maintain inventory accuracy.
- Assisted management in strategic decision-making related to pricing, promotions, and operational improvements.
Education
Bachelor of Arts - psychology and Counselling
Mustaa International University
Srilanka 2013.09 -
Diploma - Child Psychology
Mustafa International University
Srilanka 2014.05 - 2015.05
Diploma - Business and Finance
Mustafa International University
Srilanka 2015.08 - 2016.09
Diploma - NVQ level 4 Beauty & Hair Culture
Le Coiffuer Thilaque Academy
Srilanka 2016.03 - 2017.04
Skills
Leadership & Team Management
- Staff supervision & mentoring
- Team motivation & performance monitoring
- Scheduling & delegation
Operations & Management
- Daily restaurant operations
- Inventory management & stock control
- Standard Operating Procedures (SOP) implementation
- Cash handling & financial reporting
- Cost control & waste reduction
Customer Service & Communication
- Guest relations & complaint resolution
- Multilingual communication: English, Hindi, Sinhala
- Ensuring high service quality & customer satisfaction
Technical & Professional Skills
- Menu planning & promotions
- Compliance with hygiene, safety & quality standards
- Administrative tasks (Banking & Finance knowledge)
Personal Attributes
- Problem-solving & decision-making
- Time management & multitasking
- Professionalism & reliability
Languages
English
Fluent
Tamil
Fluent
Sinhala
Fluent
Hindi
Intermediate
Malayalam
Advanced
Timeline
Restaurant supervisor
Island Yea Cafeteria Express co LLC
2022.05 - Current
Diploma - NVQ level 4 Beauty & Hair Culture
Le Coiffuer Thilaque Academy
2016.03 - 2017.04
Diploma - Business and Finance
Mustafa International University
2015.08 - 2016.09
Diploma - Child Psychology
Mustafa International University
2014.05 - 2015.05
Bachelor of Arts - psychology and Counselling
Mustaa International University
2013.09 -