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Fathimath Farhana Mohamed
Digital Marketing Manager
Port Saeed
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Digital Marketing Manager
Ourshopee E-commerce
Dubai
11.2020 - Current
- Set daily goals for team members and provided performance reviews
- Executed organic and paid social media campaigns for all the 5 regions of Ourshopee using Hootsuite.
- Supported the development of a strategic reactivation campaign increasing customer retention rate.
- Participated in brainstorming meetings, contributing innovative ideas for upcoming marketing initiative and branding efforts.
- Connected with influencers to increase reach of company post.
- Inventory management using internal CRM tools.
- Targeting customers through the use of Social Media.
Software Application Tester
Maria Group International
Silicon Oasis
04.2018 - 09.2020
- In charge of the department’s day to day functions as well as supervising and managing staff. Develop and Update Administrative system to make them more efficient maintain contact list database of Locus Citizen.
- Assist in the estimation of product development efforts.
- Participate in project meetings and work closely with developers
- Testing activities to include writing test plans, executing tests, regression testing, performance testing ,etc
- Design and execute test plan on Application and follow development processes, coding standard and methodologies.
- Keep Management informed of testing progress status regularly.
Team Lead /Customer Service Executive
HAHM IT Solutions
Dubai
04.2014 - 11.2016
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Tracked receipts, employee hours and inventory movements.
- Lead the customer service team which helped address issues remotely on client sites.
- Work closely with Sales, Suppliers, Pricing and other team to archive customer’s satisfaction.
- Direct requests and unresolved issues to the designated resource
- Communicate and co-ordinate with internal departments
- Obtain and evaluate all the relevant information to handle inquiries and complaints .
Software Tester
Hooduku IT Solution
Bangalore
01.2012 - 05.2013
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Identified and tracked defects with Software and supported developers with resolution tactics.
- Collaborated with QA team to test software quality through manual and automated testing.
- Defined and identified test cases for new application development.
- Identified, Document and report bugs, errors ,Interoperability flaws and other issues within proprietary software applications developed for ABC company’s global user base
- Design and execute test plan on Application and follow development processes, coding standard and methodologies.
Administrative Office Associate
Al Moosawi Trading LLC
Dubai
09.2008 - 05.2010
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled office meetings and client appointments for staff teams.
- Managed relational database to store information for reference, reporting and analysis.
Education
Bachelor of Engineering - Telecommunications
P A College of Engineering
Mangalore 09.2004 - 04.2008
Skills
Mobile marketing
Additional Information
Visa Status: Employment Visa with NOC
Driving License : UAE License
Interests
Art
Travel
Music
Timeline
Digital Marketing Manager
Ourshopee E-commerce
11.2020 - Current
Software Application Tester
Maria Group International
04.2018 - 09.2020
Team Lead /Customer Service Executive
HAHM IT Solutions
04.2014 - 11.2016
Software Tester
Hooduku IT Solution
01.2012 - 05.2013
Administrative Office Associate
Al Moosawi Trading LLC
09.2008 - 05.2010
Bachelor of Engineering - Telecommunications
P A College of Engineering
09.2004 - 04.2008
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