FATHIMATHUL NIRSINA
Dubai,UAE
Summary
Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets. Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
MEDICAL CO-ODINATOR
SREECHAND SPECIALITY HOSPITAL, KANNUR
KANNUR
- Recruited committed, hardworking clinical teams for reliable care services.
- Presented financial forecasts to assess progress against targets.
- Represented practice services at media interviews and public hearings.
- Applied changing health care legislation for full practice compliance.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Actioned public health campaigns to educate patients on current issues.
- Evaluated performance reports to monitor practice progress.
- Delegated clinical nursing tasks to meet patients' care requirements.
Call centre agent
Airtel - Telecommunications
Kannur, India
03.2021 - 06.2022
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Operated switchboard systems successfully to manage high call volumes.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
LAB TECHNICIAN
CHAITHANYA HOSPITAL, KANNUR
KANNUR
08.2019 - 02.2021
- Receive, label and analyse samples
- Design and execute laboratory testing
- Organize and store all chemicals substances
- Prepare reports based on findings
- Manage lab equipment and supplies
- Observe and interpret research findings
- Manage cleanliness, orderliness and supplies.
MEDICAL CO-ORDINATOR
BABY MEMORIAL HOSPITAL, KANNUR
KANNUR
04.2014 - 05.2016
- Co-ordination with different departments regarding gastroenterology patients
- Support co-workers and patients by following policies and procedures to prevent patient grievances
- Respects patients by recognizing their rights, maintaining confidentiality
- Maintains quality service by establishing and enforcing organization standards
- Maintains patients care database by entering in HIS and comply with the cross reference treatments, consultation, investigation, verifying findings and reports, backing up data
- Ensuring Continuity of care at the best by reviewing follow-up calls/ feedback calls
- Contributes to team effort by accomplishing related results and quality care
- Patient Counselling - Preparing of Discharge Summary -Preparing of Certificates- Assisting Doctor- Maintaining good relationship with patients.
Education
VHSC SCIENCE -
BOARD OF VOCATIONAL HIGHER SECONDARY EXAMINATION
01.2013 - 04.2014
BACHELOR OF SCIENCE - MEDICAL CODING
JAIPUR NATIONAL UNIVERSITY
02.2019 - 02.2021
Skills
- Patience and Adaptability
- Attention to Detail
- Strong communications
- Leadership skills
- Ability to work under pressure
Languages
English
Malayalam
Hindi
Custom
Husband Visa, 07/2022, 02/2024
Personal Information
Passport Expiry Date: 09/14/2026
Timeline
Call centre agent
Airtel - Telecommunications
03.2021 - 06.2022
LAB TECHNICIAN
CHAITHANYA HOSPITAL, KANNUR
08.2019 - 02.2021
BACHELOR OF SCIENCE - MEDICAL CODING
JAIPUR NATIONAL UNIVERSITY
02.2019 - 02.2021
MEDICAL CO-ORDINATOR
BABY MEMORIAL HOSPITAL, KANNUR
04.2014 - 05.2016
VHSC SCIENCE -
BOARD OF VOCATIONAL HIGHER SECONDARY EXAMINATION
01.2013 - 04.2014
MEDICAL CO-ODINATOR
SREECHAND SPECIALITY HOSPITAL, KANNUR
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