Fathiya Seif
Dubai
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
6
6
years of professional experience
Work History
Travel Consultant
WILLOW TREE TRAVEL AND TOURS
2022.01 - 2023.05
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
Customer Service Representative
WEBONE COMPANY
2021.07 - 2021.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Delivered prompt service to prioritize customer needs.
Travel Consultant
AL KHALEEJ TRAVEL AND TOURS
2021.01 - 2021.06
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Travel Consultant
PEACE TRAVEL AND TOURS
2017.01 - 2020.11
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
Education
High School Diploma -
UPEO LEARNING
DAR ES SALAAM01.2015
SECONDARY SCHOOL -
DAR ES SALAAM INTERNATION SCHOOL
DAR ES SALAAM09.2013
PRIMARY SCHOOL -
BUNGE PRIMARY SCHOOL
DAR ES SALAAM09.2009
Skills
- Client Amenities
- Credit Card Payments
- High-Volume Environments
- Team Oversight
- Client Networking
- Travel Agency Accounting
- Travel Assistance
- Travel Arrangements
- Travel Recommendations
- Travel Bookings Processes
- Cancellation Policies
- Flight Arrangement
- Customer Advising
- Reservations and Ticketing
exploring new culture
Its my passion to acknowledge and explore new culture as it is the best measure to know more about people
Languages
Arabic
Beginner (A1)
Korean
Beginner (A1)
Hindi
Beginner (A1)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Travel Consultant
WILLOW TREE TRAVEL AND TOURS
2022.01 - 2023.05
Customer Service Representative
WEBONE COMPANY
2021.07 - 2021.12
Travel Consultant
AL KHALEEJ TRAVEL AND TOURS
2021.01 - 2021.06
Travel Consultant
PEACE TRAVEL AND TOURS
2017.01 - 2020.11
High School Diploma -
UPEO LEARNING
SECONDARY SCHOOL -
DAR ES SALAAM INTERNATION SCHOOL
PRIMARY SCHOOL -
BUNGE PRIMARY SCHOOL
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