Fathy Abd AlMoemen Mohamed Abdu
Abu Dhabi City
Summary
Customer Service Representative bringing 5 years of experience with top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Experience Officer
KODE CLUB
07.2023 - 07.2024
- Provided information, guidance, and support to clients joining the club
- Accompany clients for informative tours across all the club facilities and membership benefits
- Handled all clients’ challenges and complains including mobile application to ensure client satisfaction
- Played a critical role on building customer loyalty and deepened relationship.
Customer Service Champion
Katameya Shooting Club
06.2020 - 06.2023
- Welcoming clients visiting the Club management office
- Directed and supported clients based on their enquiries and needs
- Answered and resolved enquires via all channels, Phone calls, Social Media and walk-in.
Administration Assistant
Katameya Shooting Club
10.2019 - 04.2020
- Answer phones and greet visitors
- Type letters and other business documents
- Update staff records
- Order office supplies
- Set up meetings and take notes during them
- Managed meeting schedules and meeting rooms booking.
Education
Bechelore -
Cairo Higher Institute of Tourism and Hotel Management
01.2019
Skills
- Empathy
- Communication
- Problem solving
- Adaptability
- Active listening
- Fast Learner
- MS Word & Excel
Personal Information
- Date of Birth: 10/03/97
- Nationality: Egypt
- Marital Status: Single
Timeline
Customer Experience Officer
KODE CLUB
07.2023 - 07.2024
Customer Service Champion
Katameya Shooting Club
06.2020 - 06.2023
Administration Assistant
Katameya Shooting Club
10.2019 - 04.2020
Bechelore -
Cairo Higher Institute of Tourism and Hotel Management
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