Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Fathy Deifalla

Fathy Deifalla

Dubai

Summary

Highly motivated and focused barista with a great experience in the food/drink services industry, specially in the coffee shop environments. Experienced customer service professional adept at utilizing knowledge of both the coffee industry and customer services industry to successfully manage operations and create pleasing beverages. An adaptive team player with a passion for good coffee and satisfied customers.

Overview

16
16
years of professional experience
1
1
Certification

Work History

V CAFE SPEACLITY COFFEE (SUPERVISOR)

KHORFAKAN - UAE
01.2022 - Current
  • We work with investor create many shop around uae .
  • My job is quality control
  • Helping to find new supplier
  • Create menu
  • Train all staff with slandered
  • I have many job all business.

BREW LAB SPEACLITY COFFEE (HEAD BARISTA)

DUBAI - UAE
01.2019 - 01.2022
  • OPENING TEAM WITH NEW PROJECT
  • MANGE ALL MAINTENANCE
  • MANGE ALL SUPPLIER
  • DO BREW AND MILK BASE AS STANDERED
  • TRANIN ALL BARISTA.

CHEMEX LAB (HEAD BARISTA)

DUABI - UAE
01.2019 - 01.2021
  • MANGE ALL BARISTA AREA
  • TRANIN ALL BARISTA
  • MANGE ALL MAINTENANCE
  • MANGE ALL SUPPLIER
  • MANGE ALL COUSTMER FEEDBACK
  • CREATE ALL NEW ITEMS
  • DO BREW AND MILK BASE AS STANDERED.

BREW92 SPEACLITY COFFEE (BARISTA)

SUDAI ARABIA
01.2017 - 01.2019
  • Learn coffee with brew 92 a speaclity standard
  • Making all brew coffee and making all milk base menu
  • Answers all coumster questions.

COFFEESHOP COMPANY (SENIOR BARISTA)

CAIRO - EGYPT
01.2013 - 01.2016
  • Staff trainer, and many shop open as head barista of SHAGHF, DISTRICT 7 and 1 DO
  • Created espresso drinks and custom drink order
  • Completed daily inventory and ordering
  • Trained new employees in store
  • Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimized customer satisfaction
  • Provided the highest level customer services at every shift
  • Educated customer about new drink options or recommendations based on their likes and dislikes
  • Prepared large batch hot and cold brew coffee daily as well as specialty coffee and tea.

SAGEFREDO (BARISTA)

CAIRO - EGYPT
01.2008 - 01.2011
  • Greetings customer and delivering excellent customer service
  • Preparing coffees and other beverages to a high standard of taste and quality
  • Making recommendations to customers and answering any questions
  • Coordinate orders to junior Barista and waiters to ensure a smooth customer experience
  • Mange orders foe stocks and coffee supplies
  • Maintain and clean coffee machines Organism service where needed.

Education

Tourism and hotels Institute
Naser city, Cairo

Skills

  • Coffee Maker

  • Cash Handle

  • Staff Handle

  • Inventory Controller

  • Deals to Supplier

  • [Software] experience

  • Industrial hygiene

  • Data Analysis

Certification

  • Barista one - barista hustle
  • Barsita skills intermediate - SCAA
  • BREWING FOUNDATION - SCAA
  • BREWING INTERMEDIATE - SCAA
  • CUSTOMER SERVICE EXCELLENCE - BREW92
  • LATTE ART COMPTITIONS 2016

Accomplishments

  • 2019, got a second place in throwdown late art competition at RISK CAFE FUJIRAH.
  • 2021, got a third place in throwdown late art competition at ALKHAIL CAFE RAS AL KHAIMAH
  • 2023, Completed in UAE NATIONAL AEROPRESS CHAMPIONSHIP

Languages

English
Upper intermediate (B2)

Timeline

V CAFE SPEACLITY COFFEE (SUPERVISOR)

KHORFAKAN - UAE
01.2022 - Current

BREW LAB SPEACLITY COFFEE (HEAD BARISTA)

DUBAI - UAE
01.2019 - 01.2022

CHEMEX LAB (HEAD BARISTA)

DUABI - UAE
01.2019 - 01.2021

BREW92 SPEACLITY COFFEE (BARISTA)

SUDAI ARABIA
01.2017 - 01.2019

COFFEESHOP COMPANY (SENIOR BARISTA)

CAIRO - EGYPT
01.2013 - 01.2016

SAGEFREDO (BARISTA)

CAIRO - EGYPT
01.2008 - 01.2011

Tourism and hotels Institute

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Fathy Deifalla