Fathy Said
Cluster Rooms Division Manager
Abu Dhabi
Summary
A Passionate and a professional hotelier with long years of experience in hotels’ operation in particular, holder of Bachelor degree in Sociology, gained practical experience in sales & marketing, recruitment and hotel auditing. Professional Strengths Include: Guest Focused. Team Building. Pre-Opening. Making of SOPs Budgeting Problem Solving Development of subordinate.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Cluster Rooms Division Manager
Golden Tulip Hotels, Suites & Resorts
11.2017 - Current
- Revenue Management
- Departmental cost controlling
- Proficiency in hotel management systems
- Responsibilities
- Provide leadership and directions to the team
- Creating & Maintaining the hotel standards
- Managing daily operation and finance of the business
- Driving Development of team members
- Ensuring that the quality of work and standards are implemented
- Handling and solving guests’ issues to reach the maximum guests’ satisfaction
- Accomplishing the Hotel goals by achieving the hotel targets.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Manager
Al Manzil Deluxe Hotel Apartments
Abu Dhabi
08.2015 - 11.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Hospitality Management Holding, Coral International Hotels
08.2015 - 11.2017
Group Rooms Division Manager
Coral Boutique Hotel Baghdad
05.2013 - 08.2017
Rooms Division Manager
Task Force
02.2013 - 04.2013
Front Office Manager
Royal International Hotel, Abu Dhabi
07.2011 - 01.2013
Front Office & Reservation Manager
Tulip Inn Hawar Beach Resort, Kingdom of
01.2010 - 06.2010
Front Office & Reservation Manager
Al Maha Regency Hotel & Suites
02.2009 - 01.2010
Front Office Manager
Coral Boutique Villas, Dubai
12.2007 - 01.2009
Front Office Manager
Coral Oriental Hotel
Dubai
08.2006 - 12.2007
Front Office Manager
Coral Suites Ajman
11.2004 - 08.2006
Assistant Front Office Manager
Coral Dubai Deira
03.2004 - 11.2004
Night Manager
Safir Deira Dubai
11.2002 - 03.2004
Education
Receptionist/ Front Office Cashier - undefined
Safir International Kuwait
10.1998 - 05.2002
Fire Fighting Dubai Civil Defense. Handling Guests’ Complaints, Coral International. Finance for Non-Finance, Coral International. - undefined
Safir International Kuwait
01.1998 - 04.1998
Bachelor Degree - Sociology
Le Meridian Hotel Kuwait
12.1996 - 05.1998
First Aid – - undefined
International Language Institute, Skills Le Meridian Hotel Kuwait, Le Meridian Hotel
Trainer, Emirates - undefined
American Hotels & Loading Institute
Skills
Management information systems
Cost reduction strategies
Budgeting and forecasting
Staff Management
Budgeting
Employee relations and conflict resolution
Strategic planning
Complex problems analysis
P&L Management
Cost reduction and containment
Accomplishments
- Promoted to Job Title after Number years with the company.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Certified [ hospitality Trainer] - [American Hotels & Lodging association
Timeline
Cluster Rooms Division Manager
Golden Tulip Hotels, Suites & Resorts
11.2017 - Current
Operations Manager
Al Manzil Deluxe Hotel Apartments
08.2015 - 11.2017
Operations Manager
Hospitality Management Holding, Coral International Hotels
08.2015 - 11.2017
Group Rooms Division Manager
Coral Boutique Hotel Baghdad
05.2013 - 08.2017
Rooms Division Manager
Task Force
02.2013 - 04.2013
Front Office Manager
Royal International Hotel, Abu Dhabi
07.2011 - 01.2013
Front Office & Reservation Manager
Tulip Inn Hawar Beach Resort, Kingdom of
01.2010 - 06.2010
Front Office & Reservation Manager
Al Maha Regency Hotel & Suites
02.2009 - 01.2010
Front Office Manager
Coral Boutique Villas, Dubai
12.2007 - 01.2009
Front Office Manager
Coral Oriental Hotel
08.2006 - 12.2007
Front Office Manager
Coral Suites Ajman
11.2004 - 08.2006
Assistant Front Office Manager
Coral Dubai Deira
03.2004 - 11.2004
Night Manager
Safir Deira Dubai
11.2002 - 03.2004
Receptionist/ Front Office Cashier - undefined
Safir International Kuwait
10.1998 - 05.2002
Fire Fighting Dubai Civil Defense. Handling Guests’ Complaints, Coral International. Finance for Non-Finance, Coral International. - undefined
Safir International Kuwait
01.1998 - 04.1998
Bachelor Degree - Sociology
Le Meridian Hotel Kuwait
12.1996 - 05.1998
First Aid – - undefined
International Language Institute, Skills Le Meridian Hotel Kuwait, Le Meridian Hotel
Trainer, Emirates - undefined
American Hotels & Loading Institute