Fathy Said
Cluster Rooms Division Manager
Abu Dhabi
Summary
A Passionate and a professional hotelier with long years of experience in hotels’ operation in particular, holder of Bachelor degree in Sociology, gained practical experience in sales & marketing, recruitment and hotel auditing. Professional Strengths Include: Guest Focused. Team Building. Pre-Opening. Making of SOPs Budgeting Problem Solving Development of subordinate.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Cluster Rooms Division Manager
Golden Tulip Hotels, Suites & Resorts
2017.11 - Current
- Revenue Management
- Departmental cost controlling
- Proficiency in hotel management systems
- Responsibilities
- Provide leadership and directions to the team
- Creating & Maintaining the hotel standards
- Managing daily operation and finance of the business
- Driving Development of team members
- Ensuring that the quality of work and standards are implemented
- Handling and solving guests’ issues to reach the maximum guests’ satisfaction
- Accomplishing the Hotel goals by achieving the hotel targets.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Manager
Al Manzil Deluxe Hotel Apartments
Abu Dhabi
2015.08 - 2017.11
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Hospitality Management Holding, Coral International Hotels
2015.08 - 2017.11
Group Rooms Division Manager
Coral Boutique Hotel Baghdad
2013.05 - 2017.08
Rooms Division Manager
Task Force
2013.02 - 2013.04
Front Office Manager
Royal International Hotel, Abu Dhabi
2011.07 - 2013.01
Front Office & Reservation Manager
Tulip Inn Hawar Beach Resort, Kingdom of
2010.01 - 2010.06
Front Office & Reservation Manager
Al Maha Regency Hotel & Suites
2009.02 - 2010.01
Front Office Manager
Coral Boutique Villas, Dubai
2007.12 - 2009.01
Front Office Manager
Coral Oriental Hotel
Dubai
2006.08 - 2007.12
Front Office Manager
Coral Suites Ajman
2004.11 - 2006.08
Assistant Front Office Manager
Coral Dubai Deira
2004.03 - 2004.11
Night Manager
Safir Deira Dubai
2002.11 - 2004.03
Education
Receptionist/ Front Office Cashier - undefined
Safir International Kuwait
1998.10 - 2002.05
Fire Fighting Dubai Civil Defense. Handling Guests’ Complaints, Coral International. Finance for Non-Finance, Coral International. - undefined
Safir International Kuwait
1998.01 - 1998.04
Bachelor Degree - Sociology
Le Meridian Hotel Kuwait
1996.12 - 1998.05
First Aid – - undefined
International Language Institute, Skills Le Meridian Hotel Kuwait, Le Meridian Hotel
Trainer, Emirates - undefined
American Hotels & Loading Institute
Skills
Management information systems
undefinedAccomplishments
- Promoted to Job Title after Number years with the company.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Certified [ hospitality Trainer] - [American Hotels & Lodging association
Timeline
Cluster Rooms Division Manager
Golden Tulip Hotels, Suites & Resorts
2017.11 - Current
Operations Manager
Al Manzil Deluxe Hotel Apartments
2015.08 - 2017.11
Operations Manager
Hospitality Management Holding, Coral International Hotels
2015.08 - 2017.11
Group Rooms Division Manager
Coral Boutique Hotel Baghdad
2013.05 - 2017.08
Rooms Division Manager
Task Force
2013.02 - 2013.04
Front Office Manager
Royal International Hotel, Abu Dhabi
2011.07 - 2013.01
Front Office & Reservation Manager
Tulip Inn Hawar Beach Resort, Kingdom of
2010.01 - 2010.06
Front Office & Reservation Manager
Al Maha Regency Hotel & Suites
2009.02 - 2010.01
Front Office Manager
Coral Boutique Villas, Dubai
2007.12 - 2009.01
Front Office Manager
Coral Oriental Hotel
2006.08 - 2007.12
Front Office Manager
Coral Suites Ajman
2004.11 - 2006.08
Assistant Front Office Manager
Coral Dubai Deira
2004.03 - 2004.11
Night Manager
Safir Deira Dubai
2002.11 - 2004.03
Receptionist/ Front Office Cashier - undefined
Safir International Kuwait
1998.10 - 2002.05
Fire Fighting Dubai Civil Defense. Handling Guests’ Complaints, Coral International. Finance for Non-Finance, Coral International. - undefined
Safir International Kuwait
1998.01 - 1998.04
Bachelor Degree - Sociology
Le Meridian Hotel Kuwait
1996.12 - 1998.05
First Aid – - undefined
International Language Institute, Skills Le Meridian Hotel Kuwait, Le Meridian Hotel
Trainer, Emirates - undefined
American Hotels & Loading Institute
Certified [ hospitality Trainer] - [American Hotels & Lodging association
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