Fatima Abbas
Al Majaz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
DNATA
12.2021 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
HR Intern
IFFCO
03.2019 - 08.2019
- Provided exceptional customer service to both internal and external clients, resolving HR-related inquiries promptly and professionally.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Collaborated with managers to identify and address employee relations issues.
Education
Bachelors in International Business -
Skyline University College
Sharjah, United Arab Emirates.08.2019
Higher Secondary School Certificate -
Pakistan Islamia Higher Secondary School
Sharjah, United Arab Emirates.04.2015
Skills
- Exceptional Communication
- Language Proficiency
- Active listening
- Problem solving
- Time Management
- Customer Relations
- Multitasking Abilities
- Phone and Email Etiquette
- Detail Oriented
- Computer Proficiency
- Microsoft Office
- First Aid Knowledge
Accomplishments
- NAJM Appreciation from Emirates Group for providing excellent customer care and services to Fly Dubai on 23 August 2022.
- Appreciation from Ariana Afghan airline for job well done awarded on 28 November 2023.
- Community Service Award 2016-2017.
Languages
English
Urdu
Certification
- Amadeus GDS Training.
- Adobe PhotoShop.
References
Reference will be available upon request.
Timeline
Customer Service Agent
DNATA
12.2021 - Current
HR Intern
IFFCO
03.2019 - 08.2019
Bachelors in International Business -
Skyline University College
Higher Secondary School Certificate -
Pakistan Islamia Higher Secondary School
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