Fatima Akbar
Business Analyst
Dubai
Summary
Proactive Business Analyst with 5+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst & Pre-Sales Manager
Abzer
11.2023 - Current
- Increased customer satisfaction by 30% in first quarter
- Assisted in closing 50 Business deals in retail, real estate and hospitality industry less than 6 months from start to end
- Addressed functional and technical concerns and provided solutions to overcome potential obstacles
- Acted as a trusted advisor in term of Business growth
- Clearly translated customer requirements and tailored product demonstrations and presentations accordingly
- Worked on building comprehensive marketing strategies to grow the product as a Merchandiser
- Prepared technical proposals and RFP responses.
Product Manager
eWorx International
12.2020 - 09.2023
- Led the review and optimization of business processes, resulting in 35% increased efficiency and 40% cost savings
- Successfully handled the customer support and ticket management to increase client retention in SaaS environment
- Gathered requirements from health insurance clients and proposed software solutions to meet their needs, working closely with clients
- Performed requirements analysis and communicated plans to cross-functional team members
- Provided internal training sessions to junior staff and performed User Acceptance Testing (UAT) on technical implementation
- Took proactive approach to deliver major releases, developed release plans, and monitored overall timelines, ensuring client satisfaction and successful product delivery.
Assistant Project Manager
Doha Ministry of Municipality & Environment
01.2019 - 11.2020
- Assisted in the development of technical documentation
- Prepared reports by collecting, analyzing, and summarizing information and trends
- Interacted with business stakeholders and subject matter experts to understand project requirements.
Education
Master of Science - Project Management
Bahria University, Pakistan
04.2021 - 04.2022
Bachelor of Science - Computer Science
National University of Computer & Emerging Sciences, Pakistan
04.2016 - 04.2020
Skills
Tools: Hubspot, Zoho, Microsoft Office, Visio, Jira, SQL, Power BI, Tableau, Pencil, Primaveraundefined
Projects
- LMS (LEARNING MANAGEMENT SYSTEM) (2021)
- DELTA PMO (PROJECT MANAGEMENT OFFICE) (2022)
- APPOINT READY (FINAL YEAR PROJECT, PYCHARM, VISUAL CODE STUDIO, MVC, PYTHON) (2020)
Timeline
Business Analyst & Pre-Sales Manager
Abzer
11.2023 - Current
Master of Science - Project Management
Bahria University, Pakistan
04.2021 - 04.2022
Product Manager
eWorx International
12.2020 - 09.2023
Assistant Project Manager
Doha Ministry of Municipality & Environment
01.2019 - 11.2020
Bachelor of Science - Computer Science
National University of Computer & Emerging Sciences, Pakistan
04.2016 - 04.2020
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