Fatima Akbar
Business Analyst
Dubai
Summary
Proactive Business Analyst with 5+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst & Pre-Sales Manager
Abzer
2023.11 - Current
- Increased customer satisfaction by 30% in first quarter
- Assisted in closing 50 Business deals in retail, real estate and hospitality industry less than 6 months from start to end
- Addressed functional and technical concerns and provided solutions to overcome potential obstacles
- Acted as a trusted advisor in term of Business growth
- Clearly translated customer requirements and tailored product demonstrations and presentations accordingly
- Worked on building comprehensive marketing strategies to grow the product as a Merchandiser
- Prepared technical proposals and RFP responses.
Product Manager
eWorx International
2020.12 - 2023.09
- Led the review and optimization of business processes, resulting in 35% increased efficiency and 40% cost savings
- Successfully handled the customer support and ticket management to increase client retention in SaaS environment
- Gathered requirements from health insurance clients and proposed software solutions to meet their needs, working closely with clients
- Performed requirements analysis and communicated plans to cross-functional team members
- Provided internal training sessions to junior staff and performed User Acceptance Testing (UAT) on technical implementation
- Took proactive approach to deliver major releases, developed release plans, and monitored overall timelines, ensuring client satisfaction and successful product delivery.
Assistant Project Manager
Doha Ministry of Municipality & Environment
2019.01 - 2020.11
- Assisted in the development of technical documentation
- Prepared reports by collecting, analyzing, and summarizing information and trends
- Interacted with business stakeholders and subject matter experts to understand project requirements.
Education
Master of Science - Project Management
Bahria University, Pakistan
2021.04 - 2022.04
Bachelor of Science - Computer Science
National University of Computer & Emerging Sciences, Pakistan
2016.04 - 2020.04
Skills
Tools: Hubspot, Zoho, Microsoft Office, Visio, Jira, SQL, Power BI, Tableau, Pencil, PrimaveraBusiness Analysis: Business Development, Requirements gathering, process improvement, software solutions, requirements analysis, User stories, Use cases, StoryboardingProject Management: Planning, execution, Team Leadership, Project Documentation, Market Research, Agile, Lean, PMOData Analysis: Data interpretation, data visualization, statistical analysis, Data ManagementSoft Skills: Communication, Strong Interpersonal skills, Analytical Thinking, Passionate for AI, Strong Negotiation
Projects
- LMS (LEARNING MANAGEMENT SYSTEM) (2021)
- DELTA PMO (PROJECT MANAGEMENT OFFICE) (2022)
- APPOINT READY (FINAL YEAR PROJECT, PYCHARM, VISUAL CODE STUDIO, MVC, PYTHON) (2020)
Timeline
Business Analyst & Pre-Sales Manager
Abzer
2023.11 - Current
Master of Science - Project Management
Bahria University, Pakistan
2021.04 - 2022.04
Product Manager
eWorx International
2020.12 - 2023.09
Assistant Project Manager
Doha Ministry of Municipality & Environment
2019.01 - 2020.11
Bachelor of Science - Computer Science
National University of Computer & Emerging Sciences, Pakistan
2016.04 - 2020.04