Fatima Alblooshi
Ajman
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports, policies and procedures and business correspondence. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Administrative Officer
Ajman University
08.2023 - Current
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared agendas and took notes at meetings to archive proceedings.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for COO and department heads in university's voice.
- Trained and supervised employees on office policies and procedures.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Executive Assistant
Khalifa University
12.2014 - 06.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Customer Service Agent
Etihad Airways
03.2012 - 12.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Etisalat
09.2008 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Business Administration Management - Business Administration Management
Al Ain University
Abu Dhabi, UAE04.2021
Skills
- Coaching and Training
- Proposal Writing
- Office Administration
- Administrative Arrangements
- Event Coordination
- Policy and Procedure Modification
- Microsoft Office
- Customer Experience Control
- Continuous Improvement Process
- Strategic Thinking
- Customer Care
Certification
- Certificate in Executive Secretarial Training
- Certificate in Business Writing course from University of Colorado
- Certificate in Negotiation and interpersonal Skills by HNI
- Certificate in CREDO™ Board Simulation “understanding on situational leadership”
- Certificate in Microsoft programs
- Certificate in Time Management by HNI
- Certificate in Team Collaboration by HNI
- Certificate in Presentation Skills by HNI
Timeline
Administrative Officer
Ajman University
08.2023 - Current
Executive Assistant
Khalifa University
12.2014 - 06.2023
Customer Service Agent
Etihad Airways
03.2012 - 12.2014
Customer Service Representative
Etisalat
09.2008 - 01.2010
Bachelor of Business Administration Management - Business Administration Management
Al Ain University
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