Fatima Al Harmoodi
Abu Dhabi,AZ
Summary
With 17 years of experience in community outreach, awareness strategic planning, customer service, media engagements, marketing, and employee training, I have significantly contributed to advancing Abu Dhabi Waste Management Company. My duties involve developing and distributing awareness materials to the community and crafting informational brochures. I oversee the awareness department and coordinate efforts within and with external partners. My role includes setting management objectives, cooperating to make agreements (MOUs), and preparing budgets. Additionally, I collaborate on establishing management goals and support the awareness department in various capacities. I also organize events, resolve issues, and play a crucial role in preparing the annual report.
Overview
17
17
years of professional experience
3
3
Certification
4
4
Languages
Work History
Acting Head of Community Engagement
Tadweer Group
08.2023 - Current
- Enhanced community engagement by implementing innovative programs and events.
- Developed strong partnerships with local businesses and organizations for mutual support and growth.
- Led a team of professionals to design, plan, and execute successful outreach initiatives.
- Streamlined internal processes for improved communication and collaboration among team members.
- Managed budgets, ensuring efficient allocation of resources for maximum community impact.
Senior Public Awareness Officer
Tadweer- Abu Dhbai Center Of Weast Managmemt (CWM)
02.2013 - 08.2023
- Led marketing and awareness initiatives on waste management
- Created brochures and selected promotional materials
- Coordinated extensively with internal and external departments
- Cooperated in managing MOUs, preparing budgets, and developing media plans
- Organized numerous events and resolved issues promptly
- Key contributor to the annual report preparation
- Increased student awareness of substance abuse by developing and implementing comprehensive education programs.
- Improved community Awareness outcomes by developing and implementing targeted public Awareness initiatives.
Health Inspector
Municipality Of Abu Dhabi City
10.2010 - 01.2013
- Led marketing and awareness initiatives for the Health Department
- Coordinated with internal and external departments
- Participated in developing management objectives and preparing budgets
- Developed plans for collecting fees for violations
- Assisted in preparing media plans and excellence reports
- Organized events and provided customer service
- Resolved issues, handled inquiries, and issued certificates
- Advised establishments on compliance with health regulations
- Submitted monthly reports and managed fine payments
Senior Administration Officer
Baynounah Media Company
04.2009 - 08.2009
- Organized stores and managed office maintenance
- Coordinated meetings and bookings
- Handled mail, filing, and customer payments
- Supervised staff and coordinated urgent deliveries
- Managed purchasing and supplier relations
Customer Service Supervisor
Telecommunication Regulatory Authority (TRA)
09.2006 - 04.2009
- Managed licenses and appointments for the Spectrum Team
- Supervised customer service in Abu Dhabi and Dubai
- Oversaw 30 staff members (office boys, cleaners, drivers)
- Handled inquiries, welcomed VIPs, and assisted clients
- Organized office supplies, maintenance, and meeting rooms
- Coordinated urgent deliveries and managed purchasing
- Supported HR and finance departments
- Organized major events like MECOM, INSR, and GITEX
Administration Assistant
Zayed Military Hospital
06.2002 - 01.2003
- Administration Assistant
- Storekeeper
- Cards issuance for doctors
Education
Master of Science - Sustainable Development
Skyline University
Sharjah, United Arab Emirates06.2020
Bachelor of Science - Banking And Finance
Emirates Institute of Finance
Abu Dhabi, United Arab Emirates06.2017
Diploma - Islamic Banking
Emirates Institute of Finance
Abu Dhabi, United Arab Emirates06.2012
Skills
- Crisis Management
- Brand Awareness
- Collaborative mindset
- Event Management
- Media Relations
- Multicultural Sensitivity
- Monitoring and Evaluation
- Creative Strategies
- Relationship Development
- Campaign Management and Event Planning
- Internal Communications
- Social Media Strategy
- Community Engagement
- Client Services
- Public Speaking
- Attention to Detail
- Multitasking
Accomplishments
- Ranked 2second in ADAEP 2015
- Ranked 3third in ADAEP 2017
- Acting head of Community engagement Section.
- Innovation team member
- Planning, organizing, and managing events and exhibitions.
- Social media and Increasing awareness in social media channels.
- Study the behavior of society.
- Head of Public Awareness Section, Acting.
- community services.
- Provide training workshops for inspectors
- Assessor in Ajman Award for Excellence in Government Performance 2017
- Presenting a workshop (an outstanding experience) to the Zayed House for Islamic Culture, to train their staff to write the Abu Dhabi Award document.
- Leading the volunteering project of “Friends of Tadweer & Tadweer Ambassadors”
- The First Arab Lady winning “Sustainability Leadership Award” within Asia Renewable Energy Excellence Awards.
- Assessor with the Environment Agency in the Sustainable Schools Award
- Getting the second rank in Abu Dhabi Award for Excellence in Government Performance 2015 (administrative support category).
- Written Stories like (Khadra and Soudeh), which is based on the awareness of all society categories about the proper ways to deal with waste.
- Project management (school waste separation) at the level of all schools in the Emirate of Abu Dhabi.
- Waste source separation Project of management (for homes and residential units in the Emirate of Abu Dhabi).
- Awareness project in Abu Dhabi schools program management.
- cooperation in putting the budget and comprehensive plan to raise awareness of Abu Dhabi 2013.2014, 2015.2016
Certification
- Diploma in Occupational Health and Safety Basic's 2017
- Environmental Awareness and Community Specialist 2016
- Accredited Professional International Trainer 2011
- Diploma in Minor Projects 2006
- ISM Endorsed Marketing Communications and Media Planning Workshop
- 2023
- Carbon certification market
- 2023
- Working with the media
- 2023
- The Nuts and Bolts of Public Relation
- 2023
- Principles of Public Relation
- 2023
- women in leadership
- 2022
- Leading teams
- 2022
- Certified Marketing Analyst
- 2022
- Communication skills
- 2021
- Integrated Marketing
- 2021
- The Fundamentals of Digital Marketing
- 2021
- Official Spokesperson and Media Spokesperson
- 2021
- Market segmentation
- 2020
- customers service
- 2020
- Customer patterns and behaviors
- 2020
- E-marketing
- 2020
- Strategic marketing
- 2020
- Content maker style program
- 2020
- Home Safety Cycle 2020
- 2020
- Let’s Break the China of COVID-19 Infection
- 2020
- Conflict between CORONA virus and human immunology
- 2020
- Intellectual property for digital content
- 2020
- Connect treasures in data piles
- 2020
- Social Marketing: Global Practices
- 2020
- Psychological First Aid
- 2019
- Municipal solid waste management in developing countries
- 2019
- Customer patterns and behaviors
- 2019
- customers service
- 2019
- Implementation of principles of human behavior
- 2019
- Preparation of middle leaders
- 2018
- Psychological and social advisor
- 2018
- Innovation Management System 16555
- 2018
- Occupational Safety and Health Basic Diploma
- 2017
- Innovation in government work
- 2016
- Environmental awareness and community specialist
- 2016
- Project Management Professional
- 2016
- CSR
- 2016
- Building Functional Excellence
- 2016
- Internal Assessor
- 2015
- Leaders For Excellence
- 2015
- Journey to Excellence
- 2014
- Etiquette and protocol
- 2014
- Institutional loyalty
- 2013
- Planning of production processes
- 2012
- Program planning and implantation
- 2012
- Accredited Professional International Trainer
- 2011
- Etiquette and protocol for inspector
- 2011
- planning and execute
- 2011
- Judicial police
- 2010
- Etiquette and protocol
- 2009
- Training course body language interpreting
- 2009
- Training course advance communication
- 2009
- Training course professional supervisor
- 2008
- Training course customer service certificate
- 2008
- Training course efficient Administration skills
- 2007
- Work Passport Program – Abu Dhabi Chamber of Commerce & Industry
- 2005
- Training course – Al Futtaim Company
- 2002
- Secretarial Skills course – International Center Training & Development
- 2000
Additional Information
- , Provide training workshops for inspectors. Assessor in Ajman Award for Excellence in Government Performance 2017. Presenting a workshop (an outstanding experience) to the Zayed House for Islamic Culture, to train their staff to write the Abu Dhabi Award document. Leading the volunteering project of “Friends of Tadweer & Tadweer Ambassadors”. The First Arab Lady winning “Sustainability Leadership Award” within Asia Renewable Energy Excellence Awards. Assessor with the Environment Agency in the Sustainable Schools. Award Getting the second rank in Abu Dhabi Award for Excellence in Government Performance 2015 and third rank in 2017(administrative support category).
- Written Stories like (Khadra and Soudeh), which is based on the awareness of all society categories about the proper ways to deal with waste. Project management (school waste separation) at the level of all schools in the Emirate of Abu Dhabi. Waste source separation Project of management (for homes and residential units in the Emirate of Abu Dhabi). Awareness project in Abu Dhabi schools program management. cooperation in putting the budget and comprehensive plan to raise awareness of Abu Dhabi 2013 to 2024
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Urdu
Elementary (A2)
Persian
Beginner (A1)
References
H.E Dr. Salem Al Kaabi General Manager in Abu Dhbai Department of Municipalities +971508181710
Eng. Mohamed Al Ghanem Consultant in TDRA +971506210220
Eng. Mohamed Almarzooqi Deparmrnt manager in Abu Dhabi Public Health Center +971502020881
Khalifa Mohamed Department Manager in Abu Dhbai Municipalities +971506610040
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