FATIMA ALHOSANI
Corporate Communication
Abu Dhabi,Khalifa city
Summary
A competent professional with over 12 years of rich & extensive experience in Banking & Branch Operations, Business Development, Operations Management and Customer Relationship Management In-depth understanding of all processes & systems connected with Banking industry.
Experienced in implementing a risk management framework, identifying & mitigating risk, providing advisory & insights on risk management, conducting risk & control assessments & identifying impediments in the achievement of risk objectives of the organization Fostered lasting relationships and promoted organic growth with customers through value-added strategic engagement & alliances and execution of consultative solutions.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Officer Branch Operations
Union National Bank
Fujairah
04.2012 - 01.2022
- Key Result Areas:
- Developing and implementing business strategies and improvement methodologies in process; ensured streamlined business operations at branch
- Managing main vault, security items lodged along with grill door key and cash safe combinations
- Balancing cash held in branch strong room, with tellers and in ATMs at end of day
- Administering and controlling complete branch operations related to distribution activities, customer services, HR, business development and general administration
- Identifying and mitigating organization wide risks; implemented corrective action plans for process improvement by setting team level strategic action plans and operational standards
- Mentoring teams for enhanced customer satisfaction; supervising team of 05 Team Members to optimize business operations
- Formulating operational budget and allocated fund to optimize business operations
- Managing escalations and customer complaints/issues to provide on-time and relevant resolutions
- Ensuring compliance with organizational and statutory guidelines, policies and procedures
- Exploring business potential, opportunities & clients to secure profitable business volumes by networking with prospective clients, generating business from existing accounts and achieving profitability
- Ensuring optimal utilization of resources and motivating teams to perform better
- Identifying needs for training and conducting training sessions for team members as and when required
- Devising & forecasting financial objectives & business plans as per defined objectives; ensuring meeting of organizational goals and metrics
- Coordinating with other branches and headquarters to share effective practices, competitive & market intelligence
Education
MBA - Corporate Communications
Higher College of Technology
Fujairah 09.2008 - 06.2013
Certificate - Computer Science
Fujairah Institute
Al Fujairah City, FU 04.2001 -
Accounting Software Packages, ‘ Banking Vision & Temenos24(T24) E- learning Courses -
Emirates Institute For Banking And Financial Study
Dubai, DUDiploma - Cyber Security
Manchester Innovation & Technology Academy
Dubai 10.2020 - 11.2021
Certificate - NLP Practitioner
Coaching Academy
Dubai 02.2022 - 02.2022
Skills
Branch operations
undefinedAccomplishments
- Collaborated with team of 6 to achieve financial target.
- Received Certificate Award of Best Customer Service upon overall achievements of the given tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- Driving License: , Valid UAE License
Timeline
Certificate - NLP Practitioner
Coaching Academy
02.2022 - 02.2022
Diploma - Cyber Security
Manchester Innovation & Technology Academy
10.2020 - 11.2021
Senior Officer Branch Operations
Union National Bank
04.2012 - 01.2022
MBA - Corporate Communications
Higher College of Technology
09.2008 - 06.2013
Certificate - Computer Science
Fujairah Institute
04.2001 -
Accounting Software Packages, ‘ Banking Vision & Temenos24(T24) E- learning Courses -
Emirates Institute For Banking And Financial Study
Similar Profiles
Andrea CarrilloAndrea Carrillo
Customer Service Representative at Union National BankCustomer Service Representative at Union National Bank
Sujit NairSujit Nair
Vice President, Credit Customer Fulfilment at The National Bank of Ras Al KhaimahVice President, Credit Customer Fulfilment at The National Bank of Ras Al Khaimah
Michael Albert YaoMichael Albert Yao
Front Desk Head at Cathay United Bank Co., Ltd. Manila BranchFront Desk Head at Cathay United Bank Co., Ltd. Manila Branch