Fatima Al Shamsi
Abu Dhabi,U.A.E.
Summary
Trusted Advisor and Business Transformation expert with 10+ years of experience leading complex projects across multiple organizations. Experienced in working closely with internal and external management teams through building relationships with key accounts, understanding their needs and priorities, helping shape their value agenda and articulating relevant solutions and value propositions. Experienced in developing people-focused solutions, optimizing business operations, and managing change. Adept at and coordinating with leadership and leading teams across all organizational levels.
Overview
18
18
years of professional experience
2027
2027
years of post-secondary education
Work History
Senior Associate
Mubadala Healthcare
Abu Dhabi
10.2012 - 11.2024
- Company Overview: Mubadala Investment Company, a global investment company based in Abu Dhabi, U.A.E
- Working with clients to identify key strategic questions facing the organization
- Building strategic models, strategic projects, and identifying and modeling business scenarios and their implications
- Designing and implementing a research agenda to support the strategic/business planning process at the Mubadala Healthcare level for multiple healthcare assets
- Research agendas include interviews, focus groups, audience surveys, organizational benchmarking and statistical analysis
- Analyzing and synthesizing all research findings - qualitative and quantitative - to identify key strategic challenges
- Collaborating closely with key stakeholders to develop organizational-level business plans, including detailed projects
- Leading the process of developing major projects, including leading implementation, as well reports for higher management
- Facilitating meetings of decision-makers, staff and other stakeholders as needed
- Contributing to the Healthcare sector reach and Mubadala's strategic objectives
- Participating in business development, including writing project proposals and attending meetings with potential clients
- Mubadala Investment Company, a global investment company based in Abu Dhabi, U.A.E
Healthcare Quality Improvement
Mubadala Healthcare
Abu Dhabi, U.A.E.
01.2016 - 12.2016
- Worked with Mubadala leadership (HR Sr-Vice President) to develop an integrated HR dashboard across Mubadala Healthcare entities to map, track, revise, align, and update policies and procedures
- Worked as the Strategic Secretary to the Mubadala Healthcare Board for Health point hospital, working actively towards supporting the strategic initiatives of the Board
- Worked as the Secretary of the Mubadala Healthcare Compliance Committee, working actively towards ensuring compliance at the asset level across Mubadala Healthcare
- Supported the Asset Management teams of Mubadala Healthcare, leading implementation on operational improvement initiatives
- Presented to the Advisory Board of Higher College of Technology (HCT), Abu Dhabi as a representative of Mubadala Healthcare
- Implemented the patient satisfaction survey across Mubadala Healthcare
- Supported the Procurement process optimization initiatives in Mubadala Healthcare, including MoU facilitation, RFP development, and other Procurement related efforts
Patient Satisfaction Excellence Program
SKMC
Abu Dhabi
01.2007 - 12.2012
- Liaised with the Ministry of Presidential Affairs (MOPA) on the strategic development and implementation of this project
- Overall responsibility for SKMC Patient Satisfaction project, working alongside with Health Authority & SEHA
- Led the development and implementation of the Patient Experience strategy, including leading implementation teams
- Ensured compliance with JCI requirements regarding Patient Satisfaction
- Mapped and analyzed the patient pathways to ensure development of localized and adapted strategies based on best-practices
- Developed Patient Satisfaction Questionnaires: Inpatient, Outpatient, Emergency Department, Urgent Care Center & Primary Health Clinics
- Worked closely with Nursing Department & Patient Affairs Department, coaching teams on Patient Satisfaction Survey process & methodology
- Acted as the central point of contact with Senior Management Team & CEO
- Led the preparation of policies and procedures required by JCI
- Led process improvement efforts based on the patient pathways
- As a result, improved the x-ray turn around time, and needle stick injuries
- Worked with the Regulators on the future plan for a state-of-art technology platform for Patient Experience
- Member of the Executive Committee 'Patient Experience'
- Chairing 'Voice of the Patient Committee'
- Member in Family Medicine Strategic tactical Committee
Education
Doctorate in Business Administration -
Durham University
Master of Business Administration - International Hospital and Healthcare Management
Frankfurt School of Finance & Management
Frankfurt, Germany 01.2008 - 12.2008
Bachelors of Science - Health ScienceHealthcare Quality Improvement
Zayed University
Abu Dhabi, United Arab Emirates 01.2006 - 12.2006
Skills
- Business Optimization
- Strategic Planning
- Healthcare quality improvement
- Quality control tools expertise
- Healthcare quality improvement initiatives
- Financial process improvements
- Productivity improvement techniques
- Quality assurance commitment
- Proactive improvement seeking
- Quality assurance inspections
- Healthcare leadership aptitude
- Health literacy improvement
- Quality control measures knowledge
- Healthcare literacy advancement
- Healthcare service quality management
- Workflow efficiency improvement
- Quality control efficiency
- Process improvement understanding
- Healthcare interprofessional collaboration
- Collaborative healthcare planning
- Advocacy for healthcare equality
- Healthcare communication
- Leadership in healthcare law
- Performance improvement plan
- Built-in quality management
- Business process improvement
Custom
- Zayed University Award, In recognition of constructive cooperation in educational activities. Leadership Quality.
- Award from the Environmental Club, For setup of an environment research club.
- Certificate of appreciation, For contributing towards a Conference on Women & The Business World.
- Certificate of completion, For International Operations, a secondment in the Cleveland Clinic main campus, sponsored by SKMC., 01/01/10
- Leadership award, For excellence in leadership for Quality Service Evaluation.
- CEO Leadership Team award, For leading cross-functional teams across SKMC.
- Certificate of appreciation, For Performance Improvement & Patient Safety.
Languages
English
Fluent
Timeline
Healthcare Quality Improvement
Mubadala Healthcare
01.2016 - 12.2016
Senior Associate
Mubadala Healthcare
10.2012 - 11.2024
Master of Business Administration - International Hospital and Healthcare Management
Frankfurt School of Finance & Management
01.2008 - 12.2008
Patient Satisfaction Excellence Program
SKMC
01.2007 - 12.2012
Bachelors of Science - Health ScienceHealthcare Quality Improvement
Zayed University
01.2006 - 12.2006
Doctorate in Business Administration -
Durham University
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