Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic
Fatima Alzubaidi

Fatima Alzubaidi

Abu Dhabi,United Arab Emirates

Summary

Committed to utilizing my skills to further the mission of the company. Bringing forth a motivated attitude and a variety of powerful skills. Experienced Customer Service Supervisor, recognised for exceptional leadership and team-building skills. Focused on improving customer satisfaction by streamlining processes and enhancing team performance. Successfully led initiatives that increased customer retention and reduced response times, ensuring high standard of service delivery.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work history

Customer service supervisor

Medeem Center for Family Nuturing
Abu Dhabi , UAE
02.2024 - 09.2025
  • Reduced escalations to management by addressing customer complaints effectively.
  • Coordinated shift schedules to maintain full coverage during peak periods.
  • Facilitated feedback sessions among team members, fostering continuous improvement.
  • Ensured seamless daily operations in fast-paced customer service setting.
  • Assisted in recruitment, selecting candidates with strong customer focus.
  • Developed client rapport to enhance loyalty and foster positive relationships.
  • Enhanced communication skills through regular workshops and training sessions.
  • Cultivated supportive work environment, encouraging teamwork amongst colleagues.
  • Handled sensitive data confidentially ensuring trust in data handling processes.
  • Improved data quality by implementing stringent data validation procedures.

HIMS Specialist, Quality Officer, Document Controller

Specialized Rehabilitation Hospital
Abu Dhabi, United Arab Emirates
01.2022 - 04.2023
  • Assembled and updated policies, procedures, and guidelines files for compliance.
  • Maintained organized filing system for both electronic and paper-based medical records.
  • Formatted, coded, and uploaded required documents to Oracle system.
  • Conducted monthly chart reviews and established action plans for improvement.
  • Monitored medical record key performance indicators to drive enhancements.
  • Delivered patient charts to clinics and inpatient units as needed.
  • Collaborated with Quality Department on medical documentation requirements and compliance.
  • Trained staff on medical records management during orientation and ongoing education.

Clinic Coordinator, Acting Clinic Manager

FertiClinic Fertilization Center
Abu Dhabi, United Arab Emirates
01.2021 - 01.2022
  • Facilitated physical examinations and developed tailored care plans for patients.
  • Advocated for patient rights, resolving complaints with efficiency.
  • Educated patients and families on IVF processes to enhance understanding.
  • Collaborated with healthcare teams to create comprehensive patient care strategies.
  • Provided emotional support to patients and families throughout treatment.
  • Monitored patient status, promptly reporting changes to medical staff.
  • Ensured compliance with DOH standards by updating policies accordingly.
  • Conducted regular site inspections to uphold quality control measures.

Medical Translator - Patient Counselor

IVI Fertility Clinic
Abu Dhabi, United Arab Emirates
05.2016 - 08.2020
  • Provided compassionate counselling and emotional support, explaining treatment protocols in dedicated sessions.
  • Collaborated with finance and insurance departments to manage financial aspects of patient care.
  • Applied medical terminology knowledge to translate reports accurately between Arabic and English.
  • Translated diverse medical documents while ensuring proper spelling, punctuation, and grammar.
  • Monitored patients daily during stimulation phases and post-embryo transfer procedures.
  • Developed and tracked department-specific Key Performance Indicators (KPIs) for performance management.
  • Scheduled patient appointments to fulfil all necessary requirements efficiently.
  • Organised consent forms and protocols, ensuring effective and cost-efficient patient care.

Administration Assistant Coordinator

Burjeel Hospital
Abu Dhabi, United Arab Emirates
01.2015 - 05.2016
  • Organised and scheduled meetings and appointments efficiently.
  • Produced and distributed correspondence, including memos, letters, and forms.
  • Assisted in preparing regularly scheduled reports for management review.
  • Developed and maintained organized filing system to enhance accessibility.
  • Coordinated travel arrangements, ensuring cost-effectiveness.
  • Provided comprehensive support to visitors, enhancing their experience.
  • Facilitated communication between centre and external facilities.
  • Translated medical information for patients, ensuring clarity and understanding.

Associated Nurse

Jordan Hospital
Amman, Jordan
02.2006 - 08.2009
  • Delivered direct care for 16 patients in Jordan hospital, ensuring optimal health outcomes.
  • Scheduled admissions and discharges to enhance patient flow and reduce wait times.
  • Assessed patient status and notified nurse in charge of clinical changes promptly.
  • Educated patients and families on healthcare needs and conditions for improved understanding.
  • Maintained accurate patient charts and confidential files to ensure compliance.
  • Administered medications with proficiency in medical terminology and protocols.
  • Provided training in catheter, IV, CVP care, and suctioning techniques.
  • Executed comprehensive charting and documentation of patient care activities.

Education

Certified Professional in Healthcare Quality - Healthcare Quality

National Association for Healthcare Quality NAHQ
Abu Dhabi
09.2023 - 09.2023

Diploma in Nursing - Nursing

Al-Quds Collage
Amman
09.2004 - 06.2006

Microsoft Office Course - Microsoft Office Program

Future Technology Institute
Abu Dhabi
02.2022 - 03.2022

Skills

  • Computer Skills
  • Ability to Work Under Pressure
  • Leadership Skills
  • Time Management Skills
  • Interpersonal Communication Skills
  • Friendly and Outgoing Attitude
  • Excellent Customer Service Skills
  • Excellent Communication Skills
  • Multitasking Skills
  • CRM software usage
  • Leadership excellence
  • Email correspondence
  • Resilience and stress tolerance
  • Communication mastery

Languages

Arabic
Native
English
Advanced
C1

References

Dr-Ghada Hosny, Ferti Clinic Fertilization Center, 00971558040769

Mr. Zayed Al Mutawaa, Data Manager, Medeem Center for Family Nurturing, 00971503212200

Timeline

Customer service supervisor

Medeem Center for Family Nuturing
02.2024 - 09.2025

Certified Professional in Healthcare Quality - Healthcare Quality

National Association for Healthcare Quality NAHQ
09.2023 - 09.2023

Microsoft Office Course - Microsoft Office Program

Future Technology Institute
02.2022 - 03.2022

HIMS Specialist, Quality Officer, Document Controller

Specialized Rehabilitation Hospital
01.2022 - 04.2023

Clinic Coordinator, Acting Clinic Manager

FertiClinic Fertilization Center
01.2021 - 01.2022

Medical Translator - Patient Counselor

IVI Fertility Clinic
05.2016 - 08.2020

Administration Assistant Coordinator

Burjeel Hospital
01.2015 - 05.2016

Associated Nurse

Jordan Hospital
02.2006 - 08.2009

Diploma in Nursing - Nursing

Al-Quds Collage
09.2004 - 06.2006
Fatima Alzubaidi