Fatima Alzubaidi
Abu Dhabi,United Arab Emirates
Summary
Committed to utilizing my skills to further the mission of the company. Bringing forth a motivated attitude and a variety of powerful skills. Experienced Customer Service Supervisor, recognised for exceptional leadership and team-building skills. Focused on improving customer satisfaction by streamlining processes and enhancing team performance. Successfully led initiatives that increased customer retention and reduced response times, ensuring high standard of service delivery.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Customer service supervisor
Medeem Center for Family Nuturing
Abu Dhabi , UAE
2024.02 - 2025.09
- Reduced escalations to management by addressing customer complaints effectively.
- Coordinated shift schedules to maintain full coverage during peak periods.
- Facilitated feedback sessions among team members, fostering continuous improvement.
- Ensured seamless daily operations in fast-paced customer service setting.
- Assisted in recruitment, selecting candidates with strong customer focus.
- Developed client rapport to enhance loyalty and foster positive relationships.
- Enhanced communication skills through regular workshops and training sessions.
- Cultivated supportive work environment, encouraging teamwork amongst colleagues.
- Handled sensitive data confidentially ensuring trust in data handling processes.
- Improved data quality by implementing stringent data validation procedures.
HIMS Specialist, Quality Officer, Document Controller
Specialized Rehabilitation Hospital
Abu Dhabi, United Arab Emirates
2022.01 - 2023.04
- Assembled and updated policies, procedures, and guidelines files for compliance.
- Maintained organized filing system for both electronic and paper-based medical records.
- Formatted, coded, and uploaded required documents to Oracle system.
- Conducted monthly chart reviews and established action plans for improvement.
- Monitored medical record key performance indicators to drive enhancements.
- Delivered patient charts to clinics and inpatient units as needed.
- Collaborated with Quality Department on medical documentation requirements and compliance.
- Trained staff on medical records management during orientation and ongoing education.
Clinic Coordinator, Acting Clinic Manager
FertiClinic Fertilization Center
Abu Dhabi, United Arab Emirates
2021.01 - 2022.01
- Facilitated physical examinations and developed tailored care plans for patients.
- Advocated for patient rights, resolving complaints with efficiency.
- Educated patients and families on IVF processes to enhance understanding.
- Collaborated with healthcare teams to create comprehensive patient care strategies.
- Provided emotional support to patients and families throughout treatment.
- Monitored patient status, promptly reporting changes to medical staff.
- Ensured compliance with DOH standards by updating policies accordingly.
- Conducted regular site inspections to uphold quality control measures.
Medical Translator - Patient Counselor
IVI Fertility Clinic
Abu Dhabi, United Arab Emirates
2016.05 - 2020.08
- Provided compassionate counselling and emotional support, explaining treatment protocols in dedicated sessions.
- Collaborated with finance and insurance departments to manage financial aspects of patient care.
- Applied medical terminology knowledge to translate reports accurately between Arabic and English.
- Translated diverse medical documents while ensuring proper spelling, punctuation, and grammar.
- Monitored patients daily during stimulation phases and post-embryo transfer procedures.
- Developed and tracked department-specific Key Performance Indicators (KPIs) for performance management.
- Scheduled patient appointments to fulfil all necessary requirements efficiently.
- Organised consent forms and protocols, ensuring effective and cost-efficient patient care.
Administration Assistant Coordinator
Burjeel Hospital
Abu Dhabi, United Arab Emirates
2015.01 - 2016.05
- Organised and scheduled meetings and appointments efficiently.
- Produced and distributed correspondence, including memos, letters, and forms.
- Assisted in preparing regularly scheduled reports for management review.
- Developed and maintained organized filing system to enhance accessibility.
- Coordinated travel arrangements, ensuring cost-effectiveness.
- Provided comprehensive support to visitors, enhancing their experience.
- Facilitated communication between centre and external facilities.
- Translated medical information for patients, ensuring clarity and understanding.
Associated Nurse
Jordan Hospital
Amman, Jordan
2006.02 - 2009.08
- Delivered direct care for 16 patients in Jordan hospital, ensuring optimal health outcomes.
- Scheduled admissions and discharges to enhance patient flow and reduce wait times.
- Assessed patient status and notified nurse in charge of clinical changes promptly.
- Educated patients and families on healthcare needs and conditions for improved understanding.
- Maintained accurate patient charts and confidential files to ensure compliance.
- Administered medications with proficiency in medical terminology and protocols.
- Provided training in catheter, IV, CVP care, and suctioning techniques.
- Executed comprehensive charting and documentation of patient care activities.
Education
Certified Professional in Healthcare Quality - Healthcare Quality
National Association for Healthcare Quality NAHQ
Abu Dhabi 2023.09 - 2023.09
Diploma in Nursing - Nursing
Al-Quds Collage
Amman 2004.09 - 2006.06
Microsoft Office Course - Microsoft Office Program
Future Technology Institute
Abu Dhabi 2022.02 - 2022.03
Skills
- Computer Skills
- Ability to Work Under Pressure
- Leadership Skills
- Time Management Skills
- Interpersonal Communication Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Excellent Communication Skills
- Multitasking Skills
- CRM software usage
- Leadership excellence
- Email correspondence
- Resilience and stress tolerance
- Communication mastery
Languages
Arabic
Native
English
Advanced
C1
References
Dr-Ghada Hosny, Ferti Clinic Fertilization Center, 00971558040769
Mr. Zayed Al Mutawaa, Data Manager, Medeem Center for Family Nurturing, 00971503212200
Timeline
Customer service supervisor
Medeem Center for Family Nuturing
2024.02 - 2025.09
Certified Professional in Healthcare Quality - Healthcare Quality
National Association for Healthcare Quality NAHQ
2023.09 - 2023.09
Microsoft Office Course - Microsoft Office Program
Future Technology Institute
2022.02 - 2022.03
HIMS Specialist, Quality Officer, Document Controller
Specialized Rehabilitation Hospital
2022.01 - 2023.04
Clinic Coordinator, Acting Clinic Manager
FertiClinic Fertilization Center
2021.01 - 2022.01
Medical Translator - Patient Counselor
IVI Fertility Clinic
2016.05 - 2020.08
Administration Assistant Coordinator
Burjeel Hospital
2015.01 - 2016.05
Associated Nurse
Jordan Hospital
2006.02 - 2009.08
Diploma in Nursing - Nursing
Al-Quds Collage
2004.09 - 2006.06