FATIMA GHANEM
AMMAN,JORDAN
Overview
13
13
years of professional experience
Work history
Online & social media customer service
DERMA ZONE FOR COSMETICS
AMMAN, JORDAN
2019.12 - 2023.04
- Organised marketing plans and programmes to best support business growth and development.
- Maintained consistent messaging and TOV across platforms.
- Built solid working relationships with internal teams and external clients.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Social Media Marketing
Customer service agent
customer service representative
AMMAN, JORDAN
2017.01 - 2019.03
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Processed inbound customer calls, providing information on service or product upgrades
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Customer service representative
secretary and operator
AMMAN, JORDAN - EUROPEAN DENTAL CLINIC
2010.06 - 2011.12
Exceptional communication and
networking skills
Successful working in a team
environment, as well as
The ability to work under pressure and
multi-task
Education
Bachelor's degree - social media marketing Course (Jan 2019)
Jordan university of science
Irbid cityLanguages
Arabic
Fluent
Timeline
Online & social media customer service
DERMA ZONE FOR COSMETICS
2019.12 - 2023.04
Customer service agent
customer service representative
2017.01 - 2019.03
Customer service representative
secretary and operator
2010.06 - 2011.12
Bachelor's degree - social media marketing Course (Jan 2019)
Jordan university of science