FATIMA GHANEM

• Organised marketing plans and programmes to best support business growth and development.
• Maintained consistent messaging and TOV across platforms.
• Built solid working relationships with internal teams and external clients.
• Advised clients on optimum mix of products and distribution channels for greatest success.
• Social Media Marketing

• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Processed inbound customer calls, providing information on service or product upgrades
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Exceptional communication and
networking skills
Successful working in a team
environment, as well as
The ability to work under pressure and
multi-task