Fatima Hussein Ali Ghuloom Sultan
Sharjah,United Arab Emirates
Summary
A professional with a strong legal background and expertise in related procedures, complemented by exceptional customer relationship management skills. Demonstrates outstanding communication and interpersonal abilities, ensuring effective customer service and seamless internal memo and email distribution. Proficient in time management, teamwork.
Overview
16
16
years of professional experience
2015
2015
years of post-secondary education
Work history
Office Assistant
Al Montazah Parks
2020.09 - 2023.03
- Company Overview: under the Investment and Development Authority (Shurooq)
- Drafting official letters using Microsoft Word, scheduling meetings, receiving messages and handling inquiries at all levels, preparing and organizing employee files, assisting the HR officer in responding to inquiries and calls, timely responding to employee inquiries
- Under the Investment and Development Authority (Shurooq)
Customer Service
Al Montazah Parks
2019.09 - 2019.09
- Company Overview: under the Investment and Development Authority (Shurooq)
- Greeting all visitors and answering questions, assisting visitors, responding to visitor calls
- Under the Investment and Development Authority (Shurooq)
Legal Assistant
Abdulwahid Bin Shabib Center for Government Services
2016.01 - 2016.12
- Dubai Courts Transactions: Printing the lawsuit statement, registering cases (civil and labor), submitting all court-related requests, providing the client with procedures for filing and following up on cases
Data Entry
Saqr Al Khaleej Businessmen Services
2007.01 - 2007.12
- Sharjah Courts Transactions: Printing the lawsuit statement, registering cases (civil and labor), court requests, UAE ID transactions
Education
Bachelor - Public Relations and Advertising - Graphic Design
Ajman University of Science and Technology
Diploma - Islamic Banking Services
Emirates Institute for Banking and Financial Studies
General Secondary Certificate - Secondary School Diploma
Al Ghubayba Secondary School for Girls
Sharjah 2004.09 - 2005.06
Skills
- Legal background and related procedures
- Customer Relationship Management
- Communication and interpersonal skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Comprehensive knowledge of computers, programming, and the internet
- Internal memo and email distribution
- Microsoft Office Suite
Languages
Arabic
Fluent
English
Advanced
Urdu
Intermediate (B1)
Timeline
Office Assistant
Al Montazah Parks
2020.09 - 2023.03
Customer Service
Al Montazah Parks
2019.09 - 2019.09
Legal Assistant
Abdulwahid Bin Shabib Center for Government Services
2016.01 - 2016.12
Data Entry
Saqr Al Khaleej Businessmen Services
2007.01 - 2007.12
General Secondary Certificate - Secondary School Diploma
Al Ghubayba Secondary School for Girls
2004.09 - 2005.06
Diploma - Islamic Banking Services
Emirates Institute for Banking and Financial Studies
Bachelor - Public Relations and Advertising - Graphic Design
Ajman University of Science and Technology