Fatima Idrees
Dubai,UAE
Summary
Highly skilled professional with expertise in interpreting administrative and operating policies and procedures. Adept at handling confidential information, enforcing administrative policies, and making strong decisions in meetings. Demonstrates proficiency in MS Word, MS Excel, MS PowerPoint, and office-based software. Possesses excellent typing skills with a speed of 25 words per minute and a solid understanding of system handling. Committed to mentoring junior staff and encouraging their development while maintaining efficient filing systems.
Overview
5
5
years of professional experience
12117
12117
years of post-secondary education
Work history
Front End CRO
Jazz
Lahore, Pakistan
2023.06 - 2024.04
- Collaborated with Jazz in B2B as Front-End Conversion Rate Optimizer.
- Managed customer inquiries, complaints and feedback efficiently, utilizing communication and problem-solving skills.
- Conducted regular performance reviews with team members to ensure quality standards were met.
Assistant lecturer
Govt Dyal Singh College Lahore
Lahore, Pakistan
2022.08 - 2023.04
- Positive teacher-student relationships help students to play a huge role in their studies.
- Offered feedback to students to support their feelings of competence.
- Knew their interests and preferences, helped them to grow in their relative field.
- During lecture, uses different terms of humor for the better understanding of students.
- Honestly admit mistakes and tried to explain all their topics in a well understanding way.
- Assigned students for a study group for the first few weeks of their semester to help them feel supported on a project or home-task assignment.
Administrative Support
Punjab College
Lahore, Pakistan
2020.09 - 2022.06
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
- Keep all sensitive information confidential regarding customer or client.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Preparing monthly business report of all centers.
- Precede all service providing companies monthly invoices.
- Maintained adherence, discipline, customer satisfaction.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant departments or individuals.
- Active listening, after listening the queries of customer, respond back in a healthy way without feeling customer any shame.
- Deal with customers with an appropriate manner, no aggressive attitude.
Sales coordinator
DU - IPAY4All
Dubai, UAE
2024.06 - Current
- Maintained comprehensive database of customer contact details, easing communication processes.
- Generated monthly sales forecasts which helped in inventory management.
- Coordinated with marketing team, ensuring successful product launches.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Handled critical customer issues promptly, improving overall service quality.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
Education
Matric - Science
Lahore Board
Lahore / Pakistan /2012 - 2014.01
Associate of Arts - English Language
Lahore Board
Lahore / Pakistan /2014 - 2016.01
Bachelor of Fine Arts - English Literature
Punjab University
Lahore / Pakistan /2016 - 2018.01
Master of Fine Arts - English Literature
Punjab University
Lahore / Pakistan /2019 - 2021.01
PGD TEFL - English Language
AIOU
Lahore / Pakistan /2021 - 2022.01
Master of Philosophy - English Literature
RIPHAH International University
Lahore / Pakistan /2022 - 2024.01
Skills
- Professional:
- Interpreting administrative and operating policies and procedures
- Handling confidential information in the correct manner
- Strong decision taking power in all meetings
- Looking after junior members of staff and encouraging them to do better
- Good typing skills
- Knowledge of how to use office-based computers and software
- Setting up filling systems
- Enforcing administrative policies in the workplace
- Areas of Expertise:
- 1 MS word
- 2 MS excels
- 3 MS power-point
- 4 Typing speed 25 words per min
- 5 System Handling
Language Skills
Mother Tongue(s): URDU
Other Language(s): ENGLISH
Timeline
Sales coordinator
DU - IPAY4All
2024.06 - Current
Front End CRO
Jazz
2023.06 - 2024.04
Assistant lecturer
Govt Dyal Singh College Lahore
2022.08 - 2023.04
Administrative Support
Punjab College
2020.09 - 2022.06
Matric - Science
Lahore Board
/2012 - 2014.01
Associate of Arts - English Language
Lahore Board
/2014 - 2016.01
Bachelor of Fine Arts - English Literature
Punjab University
/2016 - 2018.01
Master of Fine Arts - English Literature
Punjab University
/2019 - 2021.01
PGD TEFL - English Language
AIOU
/2021 - 2022.01
Master of Philosophy - English Literature
RIPHAH International University
/2022 - 2024.01