FATIMA MASOOD BIN MASOOD ALALI
Abu Dhabi,UAE
Summary
Chemical Engineering graduate with a solid academic background and hands-on experience in sales engineering, procurement, and customer service. Skilled in understanding client needs, providing tailored solutions, and ensuring high levels of customer satisfaction. Experienced in managing negotiating and building strong, collaborative relationships with clients and teams.
Overview
8
8
years of professional experience
Work history
Senior Sales Engineer
Emdad LLC
Abu Dhabi
2021.11 - 2026.07
- Presented products and services to potential clients, aligning solutions with specific needs to enhance client satisfaction.
- Collaborated with technical support and engineering teams to streamline project implementation and enhance user experience.
- Gathered and communicated customer feedback to internal teams, providing actionable insights that drive continuous improvement in products and services.
- Represented company at 5+ industry events, engaging with clients and gathering insights on market trends to inform strategy.
Trainee
Commercial Bank International
Dubai
2020.01 - 2021.01
- Developed reports and maintained precise record-keeping to support operational efficiency.
- Managed customer inquiries via phone and email, achieving high satisfaction levels.
- Enhanced digital presence by updating company's social media platforms regularly.
- Conducted in-depth market research to understand consumer behaviour.
- Maintained a high level of service whilst dealing with client queries and complaints.
Trainee
Dubai Electricity and Water Authority (DEWA)
Dubai
2019.01 - 2020.01
- Improved customer satisfaction by promptly addressing inquiries and effectively resolving issues.
- Developed proficiency in various software applications with rigorous training sessions.
- Increased team productivity by taking diligent meeting minutes.
- Delivered exceptional administrative support to senior executives during peak business periods.
Education
Bachelor’s Degree - Chemical Engineering
Higher Colleges of Technology
Abu Dhabi, UAESkills
- Technical Sales
- Contract negotiation
- Root cause analysis
- AutoCAD, Aspen Hyzys, MS Office (Word, Excel, PowerPoint), iMovie, Mac OS
- Multitasking: Managed 3 projects simultaneously while maintaining high-quality standards and on timely delivery
- Time Management: Demonstrate excellent organizational skills by completing tasks on time and maintaining high standards
- Client rapport building
- Thrives under pressure
- Team leadership
Languages
Arabic (Native), English (Fluent).
Accomplishments
- Young ADIPEC Speaker (2022)
- Showcased expertise in sustainable energy solutions, focusing on the integration of advanced technologies to reduce carbon emissions and improve energy efficiency.
- Success Skills Certification - Edraak, an initiative of the Queen Rania Foundation (2019)
- Developed critical skills in leadership, emotional intelligence, and communication, and problem-solving in professional settings via self-improvement specialization program.
Volunteering Experience
- Dubai Municipality, Participant, Dubai, 2020, Improved customer experience and satisfaction through phone communication in a help-desk setting.
- DEWA Academy, Participant, Dubai, 2018, Drove recruitment and awareness initiatives through strategic planning and outreach.
- Mawalif Emirati Volunteering Society, Volunteer, UAE, 2017, Promoted awareness and inclusion for Down Syndrome individuals during events.
Professional Development
- Work Placement ADNOC Gas Processing, Abu Dhabi 2017
- Conducted energy efficiency projects, environmental compliance audits, and research on new technologies.
Personal Skills
- Strong organizational and time management abilities.
- Proven ability to adapt to changing conditions and resolve complex problems.
- Excellent communication and relationship-building skills.
Timeline
Senior Sales Engineer
Emdad LLC
2021.11 - 2026.07
Trainee
Commercial Bank International
2020.01 - 2021.01
Trainee
Dubai Electricity and Water Authority (DEWA)
2019.01 - 2020.01
Bachelor’s Degree - Chemical Engineering
Higher Colleges of Technology