FATIMA MOOSA ALBLOOSHI
Dubai
Summary
A Marketing and Events Specialist with experience in the government sector, skilled in managing and executing institutional campaigns and events. Additionally, I have hands-on experience in customer service through working in a call center, which has strengthened my communication and problem-solving skills. I aim to contribute to enhancing the organization’s image through effective communication, professional coordination, and delivering exceptional customer experiences that reflect the institution’s values and strategic goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing and Events Specialist
General Pension & Social Security Authority
Dubai
02.2024 - Current
- Supervising photography and videography required for the Authority’s various initiatives and events, and ensuring proper archiving.
- Planning and supervising the production of documentary films.
- Developing content and overseeing the design, production, and printing of all advertising materials for the Authority.
- Ensuring the correct use of the Authority’s media identity across all internal and external communication channels.
- Planning, coordinating, and supervising all internal and external events organized by the Authority.
- Overseeing all protocol-related tasks for events that host VIPs.
- Supervising the development of various commemorative gifts bearing the Authority’s media identity to be used and distributed during different initiatives and events targeting specific audiences.
- Responsible for coordinating awareness workshops for government and private sector entities to introduce and clarify pension laws and services.
- Delivered pension law awareness workshops in collaboration with the Community Development Authority and the New Economy Academy, targeting employees and stakeholders from various sectors.
- Participated in developing the communication strategy for the Government Communication Office.
- Contributed to preparing official manuals for the Government Communication Office.
- Prepared annual plans for events and exhibitions, including the proposed budgets.
- Developed event and exhibition guidelines and branding materials.
- Member of the Authority’s Ambassadors Program.
Call Agent
General Pension & Social Security Authority
Dubai
04.2022 - 02.2024
- Understanding the Authority’s Pension Laws, including the Federal Law No. 7 of 1999 on pensions and social security, and Federal Law No. 57 of 2023 for new employees.
- Training new employees on pension law and internal procedures.
- Calculating pension benefits for insured individuals upon retirement.
- Processing end-of-service compensation requests.
- Issuing official certificates, such as service continuity and compensation eligibility.
- Calculating the cost of service buyback.
- Managing registration and end-of-service procedures.
- Handling inquiries from insured and non-insured individuals.
- Responding to questions from government and private sector entities regarding employee pension status.
- Representing the Authority at events, exhibitions, and public awareness initiatives.
Internship Trainer
Ministry of climate change and enivrement
- Worked in network and IT programs linked to security for the ministry employees.
- Worked with their network regarding employees and employee's information.
- Worked with antivirus programs.
Summer job
Dubai Police
Dubai
- Managing admin work in the department.
- Customer's service.
- Handling failing system.
Marketing and Events Specialist
Dubai Court
Dubai
- Handling failing system.
- Data collection.
Education
Bachelor of Science - Information Technology - Security and Networking Technology
Zayed University
08.2021
High school certificate -
Asma Bint Al Nouman Model School
08.2016
Skills
- Mac OS and Windows
- Video editor
- Public speaking
- Employee training
- Protocol management
- Business reporting
- Supply management
- Management collaboration
- Expert problem solving
- Team performance improvement
- Coaching and mentoring
- Customer relations
- Time management
- Team leadership
- Excellent communication
- Team building
- Customer service
- Event management
- Entertainment booking
- Exhibit management
- Budget management
- Guest list management
- Schedule management
- Social media marketing
Hobbies and Interests
- Leadership: A member of the Student Council at the high school and leader of Alwatani Club in Zayed University
- Soft Skills: social skills, teamwork, problem solving, event planning, always seeking to learn and grow, work planning and management
Languages
- English, B1
- Arabic, A1
Personal Information
Date of Birth: 12/11/98
Language
Arabic
First Language
Arabic
Proficient (C2)
C2
English
Intermediate (B1)
B1
Certification
- Cisco Certified Network Associate (CCNA)
- Future Services Diploma “9th edition”, Ministry of Interior, in partnership of Etisalat Academy
- Course in Public Speaking and Presentation Skills
- Course in Protocol and Etiquette
Timeline
Marketing and Events Specialist
General Pension & Social Security Authority
02.2024 - Current
Call Agent
General Pension & Social Security Authority
04.2022 - 02.2024
Internship Trainer
Ministry of climate change and enivrement
Summer job
Dubai Police
Marketing and Events Specialist
Dubai Court
Bachelor of Science - Information Technology - Security and Networking Technology
Zayed University
High school certificate -
Asma Bint Al Nouman Model School
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