FATIMA NASEER
Dubai,UAE
Summary
Accomplished professional with robust expertise in team leadership and communication, enhanced by proficiency in MS Office and calendar management. Exhibits exceptional decision-making and problem-solving capabilities, underpinned by high self-confidence. Skilled typist with precision and speed, focused on leveraging these competencies to drive organisational success.
Overview
15
15
years of professional experience
8049
8049
years of post-secondary education
Work history
Medical Transcriptionist
King's College Hospital London
Dubai
02.2022 - 04.2025
- Transcribed handwritten medical reports into EMR templates for Neonatology department.
- Coordinated with nurses and doctors regarding medical reports and patient queries via email.
- Released medical records to patients' email addresses after verifying accuracy of information.
- Audited discharge summaries, medical reports, and progress notes for compliance.
- Identified inconsistencies, errors, and missing information in reports affecting patient care.
- Updated medical guidelines at doctors' requests in preparation for DHA inspections.
- Managed workflow and turnaround time effectively to maintain medical records integrity.
- Prepared patient lists and coordinated vaccination approvals with nursing staff.
Senior Associate - Medical Transcriptionist
Aster Hospital Mankhool
Dubai
01.2021 - 12.2021
- Reviewed and edited drafts from medical professionals, ensuring transcription accuracy and stylistic consistency.
- Handled electronic medical records and reports, including operative notes and discharge summaries.
- Converted handwritten reports to electronic medical record templates for improved accessibility.
- Managed workflow and turnaround times while maintaining comprehensive medical records.
- Analysed ultrasonographic images and drafted precise readings for various scans.
- Transcribed CT and MRI reports, ensuring clarity and completeness of information.
- Drafted x-ray reports using PACS software to enhance imaging documentation.
- Translated medical abbreviations and jargon into appropriate long forms to aid comprehension.
Senior Associate - Customer Care
Aster Hospital Mankhool
Dubai
07.2018 - 01.2021
- Optimised patient satisfaction and treatment room utilisation by scheduling appointments efficiently.
- Maintained accurate patient accounts through comprehensive recording of personal and insurance details.
- Followed up on insurance approvals for consultations and various investigations.
- Managed daily records and ensured timely communication of medical reports to patients.
- Handled email queries and callback requests promptly, ensuring responsive service.
- Welcomed patients and visitors with professional greetings, addressing inquiries effectively.
- Kept patient appointments on schedule by notifying providers of arrivals and service delays.
- Anticipated patient anxieties, providing comfort and answering questions in the reception area.
Front Desk Associate
Holy Spirit Hospital
India
05.2013 - 07.2018
- Received and delivered detailed messages to relevant departments.
- Greeted patients and visitors in person or via telephone, addressing inquiries effectively.
- Scheduled appointments to optimise patient satisfaction and provider time, both in person and over the phone.
- Monitored patient arrivals and kept appointments on schedule by notifying providers of delays.
- Anticipated patient anxieties and provided comfort through effective communication.
- Filed and retrieved patient records to ensure easy access to treatment information.
- Updated personal and financial information to maintain accurate patient accounts.
Telemarketing Executive
MR Marketing Pvt. Ltd
India
12.2011 - 05.2012
- Educated existing customers on new services and upsold products effectively.
- Compiled customer data, including names, personal information, questions, and comments.
- Assisted in developing sales scripts while training telemarketing representatives.
- Addressed client grievances during escalation calls to ensure satisfaction.
- Communicated client requirements to the team for process alignment.
- Achieved daily, weekly, and monthly targets as specified by the process.
- Adhered to schedule set by team leader for optimal productivity.
- Provided end-of-day feedback to the process manager for continuous improvement.
Telesales Executive
Andromeda Marketing Pvt. Ltd
India
09.2010 - 11.2011
- Executed outbound telesales calls to new and existing clients.
- Prospected leads and conducted cold calls, successfully closing deals that enhanced revenue.
- Achieved or exceeded sales goals by driving significant revenue growth within specified timeframes.
- Provided exceptional customer service, resulting in 100% repeat purchases.
- Delivered professional sales presentations, highlighting product quality and market comparisons.
- Utilised persuasive cold-calling scripts to recruit new customer accounts.
- Supplied feedback to process manager at day's end to improve operations.
- Offered clients alternatives and implemented up-selling strategies to boost sales.
Education
Bachelor of Commerce - Accounts & Finance
University of Mumbai
IndiaHigher School Certificate - Commerce
Shriniwas Bagarka Junior College
IndiaSecondary School Certificate -
Little Flower High School
IndiaDiploma in Radiography Technology - Radiology
NIMS University
Jaipur, RAJASTHANSkills
- Team leadership
- Typing proficiency
- Communication skills
- MS Office expertise
- Calendar management
- Decision-making and problem-solving
- Self-confidence
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Personal Information
- Date of birth: 28/12/1991
- Nationality: Indian
- Visa status: Visit Visa
Affiliations
- Playing badminton
- Travelling
- Hiking
- Collecting Seashells
References
References available upon request.
Timeline
Medical Transcriptionist
King's College Hospital London
02.2022 - 04.2025
Senior Associate - Medical Transcriptionist
Aster Hospital Mankhool
01.2021 - 12.2021
Senior Associate - Customer Care
Aster Hospital Mankhool
07.2018 - 01.2021
Front Desk Associate
Holy Spirit Hospital
05.2013 - 07.2018
Telemarketing Executive
MR Marketing Pvt. Ltd
12.2011 - 05.2012
Telesales Executive
Andromeda Marketing Pvt. Ltd
09.2010 - 11.2011
Bachelor of Commerce - Accounts & Finance
University of Mumbai
Higher School Certificate - Commerce
Shriniwas Bagarka Junior College
Secondary School Certificate -
Little Flower High School
Diploma in Radiography Technology - Radiology
NIMS University
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