Fatima Omair Abdullah Al Khateri

• 2 Years Rak Insurance. (Administrative Assistant)
• Facilitated internal communication.
• Contributed to team effort by accomplishing related results as needed.
• Submitted timely reports which provided critical updates on various projects.
• Perper insurance certificate for police.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Supported staff with administrative needs for photocopying, faxing and filing.

• 8 Month Institute of Administrative Development (IAD). (Administrative Assistant)
• Facilitated internal communication.
• Submitted timely reports which provided critical updates on various projects.
• Collaborated with HR officers during recruitment process to streamline candidate screening.
• Supported accurate record-keeping with proficient data entry skills.
• Organised client meetings, prepared agendas and took detailed minutes.
• Arranged filing systems for easy use and retrieval by personnel.
• Distribution of tasks among employees and following up on them.

• 6 Month Ministry Of Finance. (Administrative Assistant)
• Expedited document filing system with a new, organised method.
• Updated company databases by inputting new employee contact information and employment details.
• Submitted timely reports which provided critical updates on various projects.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Facilitated internal communication.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Wrote professional letters, emails and memoranda for business communication.

• 3 Month Summer Training Ministry Of Health.

• From 04/01/2009 till now Authority of Health (Patient Access Officer + Patient experience officer + Admin).

My task and role: -

• Setting the patient access representatives schedules and annual leave planners and weekly meetings to discuss the issues.
• Monitoring and checking daily KPI of clinic.
• Checking daily Patient encounter detail reports to ensure accuracy
• Following up with my team to ensure compliance of patient data entry upon registration.
• Assisting the manager of the clinic in monitoring performance of the front desk by generating and analysing reports.
• Generating, Monitoring and reviewing daily cash receipts, registration reports and patient collections.
• Handling routine patient inquiries related to the admission process, insurance verification, financial consoling, financial assistance and billing.
• Conducted risk assessments to ensure public safety.
• Improved team efficiency with regular training sessions.
• Managed conflict resolution for maintaining peace in the facility.
• Handled sensitive information with discretion and professionalism.
• I work also as Patient Experience officer to solve the complaint on floor and system and help patient.
• i work also as admin of clinic to help other department like HR, operation and finances department.