Fatima Raees
Receptionist
Dubai
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 7 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Receptionist
Orient Insurance PJSC - Al Futtaim Group
DUBAI
2015.02 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Sending emails of Greetings Birthdays & Work Anniversary to the employees.
- Make taxi reservations for Guest & Visitors.
Call Center Executive
SKYCOM EXPRESS COURIER
DUBAI
2014.05 - 2014.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Responded to customer calls and emails to answer questions about products and services.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Maintains call center database by entering information.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Customer Service Representative
Du Telecommunication
DUBAI
2010.12 - 2012.10
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Secretary
Avenue Bin Hindi (Business setuo services)
DUBAI
2009.02 - 2010.12
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
SECONDARY - Science Education
His Highness Sheikh Rashid Al Maktoum School
Dubai, UAE 2001.04 -
High School Diploma -
His Highness Sheikh Rashid Al Maktoum School
DUBAI,UAE 2001.04 -
BBA - Business Administration
SIKKIM MANIPAL UNIVERSITY
DUBAI,UAE 2010.04 - 2013.08
Skills
Call forwarding
Additional Information
Immediately available to join with good salary and incentives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Orient Insurance PJSC - Al Futtaim Group
2015.02 - Current
Call Center Executive
SKYCOM EXPRESS COURIER
2014.05 - 2014.12
Customer Service Representative
Du Telecommunication
2010.12 - 2012.10
BBA - Business Administration
SIKKIM MANIPAL UNIVERSITY
2010.04 - 2013.08
Secretary
Avenue Bin Hindi (Business setuo services)
2009.02 - 2010.12
SECONDARY - Science Education
His Highness Sheikh Rashid Al Maktoum School
2001.04 -
High School Diploma -
His Highness Sheikh Rashid Al Maktoum School
2001.04 -
Urdu
Urdu is my Mother tongue.
Urdu
Urdu is my Mother tongue.
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