Fatima Zahra Felaouss
Dubai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, sales, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sales Executive
Abu Dhabi Motors (BMW And Cooper)
Abu Dhabi
08.2019 - Current
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Attended industry events to build relationships with key contacts in the field.
- Identified new potential markets and developed plans for targeting them.
- Provided technical support during product demonstrations at client sites.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
- Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
Concierge Superviosr
Rixos Hotel
Antalya
04.2018 - 06.2019
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Maintained accurate records of guest requests and inquiries.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments such as housekeeping or engineering when necessary.
Trading And Resevation For IATA And Pegasus
Enfal Tourism And Travel
Istanbul
01.2015 - 04.2018
- Developed referral process to assist client access to special programs and services.
- Provided crisis intervention services to clients in need of immediate assistance.
- Conducted assessments to identify client needs, strengths and weaknesses.
Education
CERTIFICATE - Certified Product Genius
BMW GROUP
BMW Group Middle East01-2022
CERTIFICATE - X-EV Assessment
BMW GROUP
BMW Group Middle East01-2022
Degree - Law Enforcement
Mohammed V University
Morocco02-2014
Bachelor of Arts - Sales, Merchandising, And Marketing
Al Aabas Miftah
Morocco04-2012
Skills
- Lead Prospecting
- Market Trends Understanding
- Professional Networking
- Sales and Market Development
- Business Networking
- Sales Expertise
- Networking
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Timeline
Sales Executive
Abu Dhabi Motors (BMW And Cooper)
08.2019 - Current
Concierge Superviosr
Rixos Hotel
04.2018 - 06.2019
Trading And Resevation For IATA And Pegasus
Enfal Tourism And Travel
01.2015 - 04.2018
CERTIFICATE - Certified Product Genius
BMW GROUP
CERTIFICATE - X-EV Assessment
BMW GROUP
Degree - Law Enforcement
Mohammed V University
Bachelor of Arts - Sales, Merchandising, And Marketing
Al Aabas Miftah
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