Fatima Zohra

Responsible for collaborate closely with Operations, Housekeeping, Maintenance, and other department to fulfill guest needs effectively.

• Responsible for handle guest escalations personally, ensuring swift resolutions and satisfaction.

• Creating a pleasant working environment that inspire the team

Responsible to do cold calling to customer who wants to cancel the package.

• Responsible to revoke the customers by providing additional benefits.

• Responsible for team work to achieve target on monthly basis.

• Handling escalated customers and maintain good relation with them for long term.

• maintain daily report on behalf of daily sales and shares to management.

• responsible to attend weekly training for new amendment in the process to enhance retention skills.

• Responsible for attending inbound calls and resolve customer's queries & complaint

• Responsible for find out the solution with in given time and resolve credit card related queries.

• Responsible for validate customer identification in order to avoid fraud case