FATIMA AL ZAABI
Customer Service
Kalba
Summary
Emirati with family book PERSONAL INFORMATION ABOUT ME 7 years of experience in client relations, sales, and customer service. Proven track record of success in developing and implementing e ective sales strategies and customer service solutions. Applying for a position as Sales Executive Cum Customer Service at Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
15
15
Certifications
2
2
Languages
Work History
Sales and Customer Service Executive
Al Ansari Exchange
Fujairah
12.2006 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Bachelor - Arabic Language
United Arab Emirates University
Al Ain 07.1998 - 07.2003
Skills
Documentation and notes
Certification
Certified Risk Management Professional
Timeline
Sales and Customer Service Executive
Al Ansari Exchange
12.2006 - Current
Bachelor - Arabic Language
United Arab Emirates University
07.1998 - 07.2003
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