FATIMA HAMAD EISA ALMIDFA
Abu Dhabi
Summary
Dynamic Senior Executive Assistant with 10+ years of progressive experience supporting top leaders in strategic planning, organisation and agenda management aligned to corporate objectives. Strongly committed to service excellence, client satisfaction and team collaboration.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work History
Customer Relations Receptionist
Mashreq Bank
Abu Dhabi
01.2009 - 01.2010
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Reorganised filing system to reduce file location times.
- Applied expertise in company products and services to answer questions.
Administrative Coordinator
Advance Integrated Systems Company
Abu Dhabi
03.2013 - 06.2015
- Prepared research and statistical reports, synthesising and disseminating information clearly and concisely.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
- Wrote reports and correspondence from dictation and handwritten notes.
- Added new data and notes to project and resource tracking spreadsheets.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Organised corporate and office meetings for up to 500 team members.
- Responded to telephone enquiries from clients, vendors and members of public.
- Enhanced productivity by coordinating itineraries and scheduling appointments.
Project Coordinator / Executive Office
Department of Culture & Tourism
Abu Dhabi
07.2015 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Managed projects within strict deadlines and budget constraints.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Responded to telephone enquiries from clients, vendors and members of public.
- Completed assigned work within deadlines and to company standards.
- Took on additional tasks on manager's request.
- Adhered to best business practices and etiquette to comply with guidelines and procedures.
- Organised events, booked rooms and sent invitations to guests.
- Sorted and managed incoming and outgoing mail to facilitate smooth delivery.
- Managed database to maintain updated records and accuracy.
- Communicated with internal departments, answered calls and scheduled travel arrangements.
- Scheduled meetings, events and conferences for department.
Education
Diploma of Higher Education - Arts
Government School
Abu Dhabi 09.1990 - 06.2005
Bachelors - Communication and Media Science
Zayed University
Abu Dhabi2012
Skills
- Inspiring leadership
- Outstanding customer service
- Strategic planning
- Department management
- Logistical planning
- Strategic research
- Business administration
- Employee scheduling
- Project Management
- Deadline management
- Task delegation
Languages
Arabic
Fluent
English
Fluent
Hindi
Beginner
Hobbies
- Reading books and articles
- Writing daily journals
- Exercising
Timeline
Project Coordinator / Executive Office
Department of Culture & Tourism
07.2015 - Current
Administrative Coordinator
Advance Integrated Systems Company
03.2013 - 06.2015
Customer Relations Receptionist
Mashreq Bank
01.2009 - 01.2010
Diploma of Higher Education - Arts
Government School
09.1990 - 06.2005
Bachelors - Communication and Media Science
Zayed University
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