Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Hi, I’m
Fatima Ezzahra Bougdam
Sales
Morocco ,Agadir
Summary
Overview
4
years of professional experience
1
year of post-secondary education
3
Languages
Work History
Smart Morocco car Agadir , Agadir
Car Rental Agent
08.2021 - Current
Job overview
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results
Orange telecom Agadir, Agadir
Call Center Agent
01.2020 - 08.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer requests for products, services and company information.
Macdonald Marrakech , Marrakesh
Trainee
01.2019 - 12.2020
Job overview
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Durocher Academy International Prive Agadir
High School Diploma
01.2021 - 12.2021
University Overview
- Professional development completed in Fabrication de product's cosme and medical
Secretarial Training Marrakech
Secretary from Human Resources Training
01.2019 - 03.2019
University Overview
Skills
Cash Handling
Reading
Reading
Read novels and self-development books
Timeline
Car Rental Agent
Smart Morocco car
08.2021 - Current
Durocher Academy International Prive
High School Diploma
01.2021 - 12.2021
Call Center Agent
Orange telecom
01.2020 - 08.2021
Trainee
Macdonald
01.2019 - 12.2020
Secretarial Training
Secretary from Human Resources Training
01.2019 - 03.2019
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