Fatimaezzohra Abidar
Ajman
Summary
Looking for a challenging job that will allow me to contribute significantly to my work organization and give me a sense of usefulness and self-worth by applying my educational background and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Schneider Electric
08.2019 - 02.2020
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with organization's service and product information
- Processing forms, orders, and applications requested by customers
- Researching required information using available resources
- Following up complicated customer calls where required
- Recording details of comments, inquiries, complaints, and actions taken.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
A-Levels -
HIGH SCHOOL
AGADIR, MOROCCO07.2013
Skills
- Customer communications
- Resolving issues
- Team player
- Event coordination
- Documentation and control
- Microsoft Office expertise
- Data Management
- Data Entry
- Computer Skills
- Customer Service
- Microsoft Office
Drive License
UAE Driving License
Languages
English
Beginner (A1)
French
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Visa Status
Spouse Sponsorship
Timeline
Call Center Agent
Schneider Electric
08.2019 - 02.2020
A-Levels -
HIGH SCHOOL
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