FATIMAH ABDULLAH
Sharjah
Summary
Highly motivated and detail-oriented individual with a diverse background in administrative project coordination, financial services, fitness personal training and nursing. Seeking a challenging position where I can leverage my strong organisational, communication, and problem-solving skills to contribute to the success of a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Coordinator
Evolution Sports Academy
09.2023 - Current
- Excellent organizational and time management skills, able to handle multiple tasks and prioritize effectively
- Strong administrative skills, including record-keeping, scheduling, and managing logistics
- Proficient in using project management software and tools (e.g., Microsoft Office)
- Knowledge of academy operations and understanding of the needs of young athletes
- Effective communication and interpersonal skills, able to collaborate with coaches, parents, and other stakeholders
- Attention to detail and ability to maintain accurate records and documentation
- Ability to coordinate events, tournaments, and training sessions.
FInancial services
Accenture
02.2022 - Current
- Handled customer queries via phone, chat or email
- Troubleshoot the enquiries and created cases
- Dealt with email inquiries from clients about closing their accounts
- Tracking KPIs of bank accounts closed per day using the provided banking software
- Emails answered within SLA, ensuring that all policies, procedures and controls established by the company are followed and coorectly applied in accordance with regulatory requirements
- Provided training and support that inckudes processess, systems, policies and procedures
- Computer proficient.
Customer Service Agent
Shajrah Education Academy
02.2024 - 07.2024
- Provided assistance to students regarding inquiries about programs, course offerings, and enrollment procedures, ensuring a positive customer experience.
- Utilized Microsoft Excel to accurately enter and maintain student records, track customer interactions, and manage enrollment data.
- Organised and volunteered at the SEA summit 2024 in the presence of Sheikh Sultan Bin Muhammad Al Qasimi, Supreme Council member and Ruler of Shajrah.
- Generated weekly and monthly reports using Excel to analyze student enrollment trends, customer feedback, and service response times, contributing to informed decision-making.
Personal Trainer
Self Employed
01.2023 - 02.2024
- Conducted one-on-one training sessions with clients, providing personalized fitness programs based on their goals and abilities
- Demonstrated proper exercise techniques and ensured clients' safety during workouts
- Monitored clients' progress, adjusting training programs as needed to maximize results
- Provided ongoing motivation and support to clients, helping them stay committed to their fitness goals
- Conducted fitness assessments, including body composition analysis and fitness tests.
Supervisor
T.K Maxx
08.2024 - 01.2020
- Conducted software audits for apps and the website
- Trained, scheduled, monitored and provided direction to store staff
- Worked on tills and responsible for floor displays
- Taking in deliveries and filling out stock orders
- Dealt with customer complaints
- IT skills and problem solving.
Education
Nursing -
Dundrum College of Further Education
Dublin, Dublin05.2021
Level 3 EQF -
ORIGYM
05.2021
Skills
- Ability to Work in a Team
- Customer Service
- Computer Skills
- Teamwork
- Leadership
- Communication
- Project Management
- Microsoft Excel
- Microsoft Office
- Fast Learner
- Flexible
- First Aid
- Time Management
Languages
English
Swahili
Arabic
Irish
Certification
Nursing studies Level 5
Timeline
Supervisor
T.K Maxx
08.2024 - 01.2020
Customer Service Agent
Shajrah Education Academy
02.2024 - 07.2024
Project Coordinator
Evolution Sports Academy
09.2023 - Current
Personal Trainer
Self Employed
01.2023 - 02.2024
FInancial services
Accenture
02.2022 - Current
Nursing -
Dundrum College of Further Education
Level 3 EQF -
ORIGYM
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