FATIMA JUMA AL SHEBLI

-Lead outpatient, CSSD & ICU departments activation taskforces in new hospital. Worked on business plan, improved workflows and coordinated with entire teams between Al Ain hospital and Tawam hospital to operate the outpatient of STMC successfully within planned timeframe.

-Handling Operation projects to improve the multi services and tasks by planning, auditing, analyzing and meeting with different stakeholder to come up with best practice that develop the operational services with compressive recommendation.

-Lead STMC Licensing, communicating & coordinating with external and internal stakeholders

-Worked in complaint management with all its categories; specialized to deal with psychiatric and difficult patients. Worked on Al Ain, Tawam and Al Wagan hospitals cases. Prepared an educational material and trained Al Ain region employees for customer service improvement.

-Prepared an educational material and trained Al Ain region employees including senior management level for customer service improvement and complaint management.

-Leaded and conducted outpatient rehabilitation hospital workflow.

-Worked in complaint management with all its categories; specialized to deal with psychiatric and difficult patients. Worked on Al Ain, Tawam and Al Wagan hospitals cases. Prepared an educational material and trained Al Ain region employees including senior management level for customer service improvement and complaint management. Did outpatient rehabilitation hospital workflow.

Admin Navigator-supervisor of the pediatric ward. Daily observation for workflow and patient feedback by collecting data. Did a study cases with recommendations for support management action. Did daily reports for sustainable improvements. Did around 75 initiatives for patients.

Inpatient, cashier, Birth certificate, Laboratory and ER team leader, prepared employees rotation shifts schedules, Kronos, Cerner 8 Oracle super user, Did employee productivity registration reports, evaluated employees performance, trained employee in workflow and daily work tasks.

-Classified books used the Congress system, cataloging system, and taking special courses to preserve valuable manuscripts.

-Coordination of three book fairs for Arabic language materials (Sharjah, Abu Dhabi, Cairo Fair)

-Dedication books for other organizations.

-Ordered English books online and cooperated with the Collections Development Department.

-Updated procedures for dealing with financial fines regarding lost and late books.

-Proposed and implemented suggestion regarding creating a corner for library visitors from the People of Determination category with funded budget.