Fatima Khurshid Begum
Dubai
Summary
Organized and efficient Administrative Assistant with experience in auto garage operations, customer service, invoicing, and parts coordination. Skilled in managing bookings, handling work orders, supporting mechanics, and ensuring smooth daily operations in a fast-paced automotive environment. Strong communication, technical documentation, and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
Auto Garage Al Qusais
02.2023 - 01.2024
- Managed daily scheduling and appointment coordination for service technicians.
- Processed customer inquiries through phone and email, ensuring timely responses.
- Maintained organized filing system for client records and service documentation.
- Assisted in preparing reports on service performance and customer feedback.
- Collaborated with team members to streamline office procedures and enhance efficiency.
- Ordered office supplies, maintaining inventory levels for operational needs.
- Supported billing processes by verifying invoices and processing payments accurately.
- Developed training materials for new staff onboarding and procedural guidance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Commerce (B.Com) - Commerce
Bharath University
Chennai India 04-2015
Skills
- Office Administration & Support Calendar & Schedule Management Document Preparation & Filing Customer Service & Front-Desk Support Data Entry & Records Management Travel & Meeting Coordination Expense Tracking & Reporting Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Drive) Time Management & Prioritization Problem-Solving Team Collaboration
Certification
Microsoft Office , PowerPoint,
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Urdu
Intermediate (B1)
Timeline
Administrative Assistant
Auto Garage Al Qusais
02.2023 - 01.2024
Bachelor of Commerce (B.Com) - Commerce
Bharath University