Fatima zahra ROUMMANET
Dubai
Summary
+10 years Experienced Retail Makeup Artist/ Skincare Specialist & Fragrance expert
Responsible, good organizational skills, both team and independent worker, motivated by high standards of excellence to achieve set goals and exceed expectations, fast learner and open minded, hard worker, communicative, very adaptable to new situations and people. Passionate, results-focused with 10 years of experience in 3 flagship doors. Dedicated and committed, willing to take on challenging role, able to leverage my skills and build upon my experience with successful and dynamic organization.
Overview
14
14
years of professional experience
Work history
Makeup Artist SEPHORA, Mall of the Emirates, Emirates
Dubai
10.2021 - Current
- Provide exceptional customer service, creating a welcoming and inviting atmosphere for customers
- Educate customers on the latest trends in beauty and skincare, as well as Sephora's product offerings
- Demonstrate makeup application techniques to clients, providing advice on products and services that best suit their needs
- Support in delivering all Makeup-related training modules (including in class and digital); teaching about makeup trends, services, makeup techniques, selling techniques, cross category, and product knowledge
- Track development, progress and learning of the Makeup team
- Support any Makeup-related events (with Marketing team) in the region
- Assist with merchandising displays, stocking shelves, and organizing inventory
- Maintain cleanliness of work area, ensuring all tools are sanitized and organized
- Participate in team meetings and training sessions to stay up-to-date on new products and services
- Follow company policies and procedures regarding safety, security, and customer service
- Build relationships with customers by engaging them in conversation and offering personalized recommendations
- Provide makeovers and skin consultations to customers, demonstrating proper use of products
- Create custom looks for special events such as weddings or proms…
- Upsell additional products and services to customers
- Problem-solving: became an integral aspect of my daily responsibilities, approached each situation with a productive and customer-focused mindset.
Makeup Artist
SEPHORA Dubai Mall
Dubai
10.2019 - 10.2021
- Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs, skin, and face features
- Support my Store team in explaining and demonstrating new products, trends, and any specific makeup application
- Take part in store Beauty Class and Live demo, as per the schedule shared by store management
- Demonstrate elevated service/selling skills to deliver high level makeup services while educating the client
- Manage consultation time effectively, build relationships and share tips to elevate the client's experience
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
Beauty Consultant
SEPHORA, Mirdif City Centre
Dubai
07.2015 - 10.2019
- Built and maintained guest experience standards in order to build strong loyalty
- Advised customers on product ranges best suited to their needs
- Maintained advanced beauty industry knowledge to apply trends and techniques to in-store customer experiences
- Demonstrated usage and benefits of various brands and products
- Finalized payments efficiently to minimize customer service delays
- Actively upsold and cross-sold products according to customer purchase needs, increasing store sales performance
- Consulting with clients and creating looks based on their specification's
- Determining which material and colors are more suitable
- Taking lighting into account when applying makeup
- Maintaining an awareness of the latest trends in Beauty
- Using models and fashion magazines as reference points.
Sales Assistant
Nabeel Perfumes Deira City Center
Dubai
05.2013 - 06.2015
- Achieving assigned sales goals
- Following up with clients' needs and creating a database
- Dealing with enquires, complaints and emergencies
- Keeping statistical and financial records
- Welcoming customers by greeting them and offering them assistance
- Understanding customer needs and Advises customers by providing information and demonstrating the products
- Helps customers make selections by building customer confidence, offering suggestions and opinions
- Contributes to team effort by accomplishing related results as needed
- Knowledge of inventory stocking procedures
- Administrative assistance in the "Intra Interior Architecture" company -Rabat Morocco
Executive assistant
INTRA ARCHITECTURE
Rabat, morocco
03.2010 - 04.2013
- The performed Tasks are: Administrative correspondence and mail processing both "Arrival" and "Departure" + Managing and monitoring as well as checking the mails; making sure that
the documents bear the Director's signature + Ensuring telephone reception + designing and formatting and archiving documents + organizing appointments and meetings + managing expenses as well as invoices.
Education
Technician specializing in executive Secretary -
ISTA Hay Salam
2010
Bachelor - Human Sciences
Rabat
2008
Skills
- Multilingual / Brand Building,
- Pro Makeup Artist / Creative
- Leadership / Sales Oriented
- COMPUTERSKILLS:
- MS Office
- Adobe Oracle
- Microsoft Outlook
Interests
Sports / Drawing/ Traveling/ Reading /Swimming
Languages
Arabic
Fluent
English
Fluent
French
Fluent
Timeline
Makeup Artist SEPHORA, Mall of the Emirates, Emirates
10.2021 - Current
Makeup Artist
SEPHORA Dubai Mall
10.2019 - 10.2021
Beauty Consultant
SEPHORA, Mirdif City Centre
07.2015 - 10.2019
Sales Assistant
Nabeel Perfumes Deira City Center
05.2013 - 06.2015
Executive assistant
INTRA ARCHITECTURE
03.2010 - 04.2013
Technician specializing in executive Secretary -
ISTA Hay Salam
Bachelor - Human Sciences
Rabat
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