FATIMA ZAHRA EL MAJDOUBI

Work History

Afridi&Angel (law firm)

Dubai, UAE, Dubai

01.2014 - 05.2015

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Prepared presentations, materials and documentation for use by the Executive Assistant in meetings and engagements.
Scheduled appointments and handled calenders for senior leadership.
Used [Software] to coordinate meetings, appointments and tasks for senior executives.
Promoted team productivity by keeping supplies organized and well-stocked.
Organized and updated schedules for more than 12 Lawyers executives.
Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.

Hakkasan Restaurant

Dubai, UAE, Dubai

08.2011 - 12.2012

Welcomed each new arrival pleasantly and confirmed reservations and identification.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Resolved customer issues quickly and notified immediately when problems escalated.
Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sorted mail and other important data upon absence, promoting quick delivery of all messages to recipients.
Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low.

One & Only Royal Mirage

Dubai, UAE, Dubai

02.2009 - 06.2011

Supported various administrative duties by proofreading, transcribing and invoicing.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints .
Operated multi-line telephone system to independently handle calls each day.
Answered incoming calls daily to resolve issues and schedule appointments.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.