FATIMA ZAHRA EL MAJDOUBI
Executive Assistant/Front Desk Reception
Dubai,Dubai
Summary
Organized Front Office Coordinator with 5 years of experience and extensive expertise in offices. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service.
Overview
3
3
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Executive Administrative Assistant
Afridi&Angel (law firm)
Dubai, UAE, Dubai
01.2014 - 05.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Prepared presentations, materials and documentation for use by the Executive Assistant in meetings and engagements.
- Scheduled appointments and handled calenders for senior leadership.
- Used [Software] to coordinate meetings, appointments and tasks for senior executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized and updated schedules for more than 12 Lawyers executives.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
Front Desk Receptionist
Hakkasan Restaurant
Dubai, UAE, Dubai
08.2011 - 12.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Resolved customer issues quickly and notified immediately when problems escalated.
- Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted mail and other important data upon absence, promoting quick delivery of all messages to recipients.
- Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low.
Receptionist
One & Only Royal Mirage
Dubai, UAE, Dubai
02.2009 - 06.2011
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints .
- Operated multi-line telephone system to independently handle calls each day.
- Answered incoming calls daily to resolve issues and schedule appointments.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
Bachelor of Arts - Baccalaureate Arabic Literture
06.2002 - 06.2004
High School Diploma -
09.2004 - 06.2006
Certificate - Microsoft Office
09.2012 - 09.2012
Certificate - Executive Secretarial
09.2011 - 09.2012
Skills
Documentation and reporting
Travel coordination
Filing and data archiving
Multi-line phone proficiency
Office administration
Scheduling
Mail handling
Schedule & calendar planning
Budgeting
Timeline
Executive Administrative Assistant - Afridi&Angel (law firm)
01.2014 - 05.2015
Nadia Istitute - Certificate , Microsoft Office
09.2012 - 09.2012
Nadia Istitute - Certificate, Executive Secretarial
09.2011 - 09.2012
Front Desk Receptionist - Hakkasan Restaurant
08.2011 - 12.2012
Receptionist - One & Only Royal Mirage
02.2009 - 06.2011
Institute Of Technology In Hotel Management - High School Diploma,
09.2004 - 06.2006
Abd Rahman Ebn Zidan Lycee - Bachelor of Arts, Baccalaureate Arabic Literture
06.2002 - 06.2004