Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Fatima Zohra Boukhatem

Fatima Zohra Boukhatem

Ras Al Khaimah

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Successfully manages high-volume workloads in rapidly changing environments.

Overview

11
11
years of professional experience

Work History

Commercial Representative

Al Walemah Group
03.2022 - Current
  • Proactively finding opportunities and leads for business growth by being closely in touch with clients.
  • Proactively solicit and secure new business through networking, solicitation, site inspections and outbound sales calls.
  • Planned, upsold, and detailed the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Completed the contracts, prepared the appropriate paperwork, including banquet event orders, coordinated with the appropriate departments in the company, and resolved any issues, complaints, and problems to ensure a positive experience at the property and customer satisfaction
  • Maintaining up-to-date knowledge of corporate/procedures and products and the competition's product, strengths, and weaknesses to continually improve sales strategies and the achievement of goals.
  • Prepared proposals and/or contracts to advise prospective customers of meeting space and/or banquet dates, space availability, details of the program, and food & beverage minimum requirements.
  • Ensuring all agreements (sales contracts) follow the established company policies and procedures and are based on sound commercial judgment.
  • Assisted in organizing all details of the Banquet Event Order ensuring all arrangements were confirmed and communicated to the Banquet Department, Chef, Food and Beverage Manager.
  • Attending weekly revenue meetings with the sales team and stakeholders and being able to give a financial projection for the segment as well as a backing strategy.

HR Manager

Sikka Al Ghubaiba Cleaning Services
05.2019 - 02.2022
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Managed employee disputes by employing conflict resolution techniques.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Motivated employees through special events and incentive programs.

HR & Admin Manager

Ras Al Khaimah Poultry
05.2017 - 05.2019
  • Assisted in the development, creation, documentation, and management of company policies and procedures, in alignment with company values and operational needs.
  • Unified Manpower planning with all justifications, departmental Objectives, and Challenges at the company level, and secure Top Management approval.
  • Checking and monitoring recruitment scheduling and deliverables. Following up on requests, budgeted Headcount, quality of deliverables, and performance of the recruitment unit. Confirm packages before finalizing the recruitment and securing approval.
  • Reporting to executive management and attending company board meetings acting as a member of HR.
  • Coordinating and supporting the overall payroll cycle by preparing and calculating payroll inputs, preparing the salary transfers, and addressing all employee queries regarding salary-related questions.
  • Designing a new Performance Management System to be implemented for all positions in the corporate as well as all operating entities based on KPIs.
  • Reviewing and developing the scope and architecture of the C&B structure to ensure and optimize its perceived value in the eyes of the employees.
  • Ensuring that disciplinary action and terminations were executed fairly and correctly as per company policies and procedures.
  • Ensuring the best work and life conditions as per MOHRE guidelines (labor camps, executive leaders' accommodation) and making sure of total adherence and successful compliance with the ISO.
  • Define competencies and KPIs.

Senior HR Development Specialist

Saaed Traffic Systems
08.2015 - 04.2017
  • Implementing the HR strategy/plan, aligning it to business goals, and defining key initiatives that will deliver improved performance across the organization.
  • Collaborating with the Senior Management team to review existing HR/people practices and take responsibility for proposing and implementing improvements that enhance employees’ company performance.
  • Advising, and supporting management to effectively manage performance, development, and welfare in line with legislation, policy, and best practice. Identifying, designing, and delivering HR initiatives that improve people and company effectiveness.
  • Managing their business units' succession planning and talent management processes, including; staffing reviews, supporting the performance management process, and facilitating new employee on-boarding.
  • Writing and controlling the Training budget and reporting on current and future costs and initiatives.
  • Managing the update of UAE & GCC Employment Policies in partnership with the Legal Team.
  • Maintaining pertinent records and required training documents for compliance with government standards and certifications - Police, Abu Dhabi Court, etc.

Marketing Manager

OPIC Training and Consultancy
10.2014 - 07.2015
  • Prospecting and generating leads through various channels, including cold calling, email campaigns, and social media.
  • Developing and maintaining relationships with clients, providing excellent customer service, and addressing their concerns.
  • Meeting and exceeding monthly sales targets and KPIs.
  • Collaborating with the sales team to identify new sales opportunities and strategies for improving sales performance.
  • Staying up-to-date on industry trends, training programs, and certification requirements to provide informed recommendations to clients.
  • Partnering with the EFQM training provider and ISO team to improve product, process & service quality.

Institute Director

Kanz Alemarat Training and Consulting
07.2012 - 08.2014
  • Developing and promoting policies that support the recruitment and retention of skilled staff
  • Develop needs forecasts (future requirements for managerial and leadership positions)
  • Formulating, directing, and coordinating marketing activities and policies to promote products and services, working with advertising and promotion managers.
  • Collaborating with the Senior Management team to review existing HR/people practices and taking responsibility for proposing and implementing improvements that enhance employees’ company performance.
  • Overseeing operational HR delivery including employee queries and Emergency support.
  • Directing the hiring, training, and performance evaluations of marketing and sales staff and overseeing their daily activities.
  • Evaluating the financial aspects of product development, such as budgets, expenditures, researching and development appropriations, and return-on-investment and profit-loss projections.
  • Achieving sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews
  • Negotiating contracts with vendors or distributors to manage product distribution, and developing distribution strategies.

Education

ISO 9001:2015; ISO 14001:2015 Awareness & Intern -

TÜV SÜD Middle East
Ras Al Khaimah, UAE
08.2018

ISO 9001:2015 Quality Management System -

Vincotte International Middle East
Abu Dhabi, UAE
08.2016

ISO 14001:2015 Environmental Management System -

Vincotte International Middle East
Abu Dhabi, UAE
08.2016

ISO 9001:2015; ISO 14001:2015; OHSAS 18001:2007 -

Vincotte International Middle East
Abu Dhabi, UAE
08.2016

BBA - Marketing

Brooklyn Park University
Washignton
08.2003

Programmation

Al Farabi Institute
Oran, Algeria
08.2000

Skills

  • Training & Development
  • Leadership Development
  • Performance Management
  • Problem-solving and critical thinking skills
  • Excellent communication skills for conversing with clients, guests and employees
  • HR Operations
  • Succession Planning
  • Conflict Resolution
  • Process KPIs
  • Oracle Fusion Hcm
  • Interpersonal / Soft Skills
  • Strong organizational and Time Management
  • Highly motivated and target-oriented
  • Product and service sales
  • Attention to Detail
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Multitasking Abilities
  • Planning and Coordination
  • Cultural Awareness

Languages

Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Spanish
Beginner (A1)

Timeline

Commercial Representative

Al Walemah Group
03.2022 - Current

HR Manager

Sikka Al Ghubaiba Cleaning Services
05.2019 - 02.2022

HR & Admin Manager

Ras Al Khaimah Poultry
05.2017 - 05.2019

Senior HR Development Specialist

Saaed Traffic Systems
08.2015 - 04.2017

Marketing Manager

OPIC Training and Consultancy
10.2014 - 07.2015

Institute Director

Kanz Alemarat Training and Consulting
07.2012 - 08.2014

ISO 9001:2015; ISO 14001:2015 Awareness & Intern -

TÜV SÜD Middle East

ISO 9001:2015 Quality Management System -

Vincotte International Middle East

ISO 14001:2015 Environmental Management System -

Vincotte International Middle East

ISO 9001:2015; ISO 14001:2015; OHSAS 18001:2007 -

Vincotte International Middle East

BBA - Marketing

Brooklyn Park University

Programmation

Al Farabi Institute

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Fatima Zohra Boukhatem