Fatma Abbas Al Balooshi
Ajman
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Team Leader
Wasl Properties LLC /Dubai Real Estate Corporation
02.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Back up of Assisting Manger & Key Account.
Wasl Properties LLC
10.2019 - 02.2023
Acting Team Leader & Branch Manager Back up
Wasl Properties LLC
02.2014 - 10.2019
Customer Happiness Representative
Wasl Properties LLC
08.2012 - 02.2014
Bank Teller
Emirates NBD Bank
12.2009 - 07.2012
Education
High School Diploma -
Dubai Women’s Association
Dubai, United Arab Emirates06.2009
Skills
- Client Service
- Documentation and Reporting
- Overtime Management
- Technical Support
- Quality Improvement
- Team Supervision
- Complaint Resolution
- Shift Scheduling
- Work Planning
- Mentoring
- Daily Workflow Improvement
- Problem-Solving
- Knowledgeable in [SAP System]
- Leading Team Meetings
- Staff Training
- Overseeing Daily Activities
- Team Motivation
- Audit Reporting
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Urdu
Beginner (A1)
Persian
Beginner (A1)
Certification
- Stress Management Techniques Training
- Lateral Thinking in Creativity & Innovation Training
- Business Simulation based Course Training
- Advanced Selling Strategies and Unbelievable Service
Timeline
Team Leader
Wasl Properties LLC /Dubai Real Estate Corporation
02.2023 - Current
Back up of Assisting Manger & Key Account.
Wasl Properties LLC
10.2019 - 02.2023
Acting Team Leader & Branch Manager Back up
Wasl Properties LLC
02.2014 - 10.2019
Customer Happiness Representative
Wasl Properties LLC
08.2012 - 02.2014
Bank Teller
Emirates NBD Bank
12.2009 - 07.2012
High School Diploma -
Dubai Women’s Association
- Stress Management Techniques Training
- Lateral Thinking in Creativity & Innovation Training
- Business Simulation based Course Training
- Advanced Selling Strategies and Unbelievable Service
Date of Birth
1st July,1990
Reference
Line Manager : Majed Waheedi
0502259259
Date of Birth
1st July,1990
Nationality
Emarati
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