Fatma Abdili
Dubai
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
9
9
years of professional experience
Work History
Receptionist
Al Safwa Radiology Center
01.2020 - Current
- Maintains operations by following policies and procedures, reporting needed changes
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Insurance processing, verifying patient insurance coverage & approval
- Coordinating with the insurance department regarding insurance approvals
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology exam preparations.
- Conducted patient intake interviews, recording and documenting relevant information.
Guest Relation
Sheraton Hotel
02.2018 - 08.2018
- Handles guest requirements
- Marketing of hotel rooms and handling a group reservation
- Dealing with a travel agency (Rooms and Hotel Facilities reservation)
- Resolve Guest Complaint, ensure that all guest complaints are dealt with professional manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
Receptionist
Medical Center
01.2015 - 12.2016
- Responsible for keeping the reception area clean and organized
- Manage admin task as required by the clinic manager
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
Civil Engineering
Higher Technological University
Tunisia01.2017
High School Diploma -
Taher Ben Achour High School
Tunisia05.2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
Languages
Arabic
French
English
Personal Information
Title: CUSTOMER SERVICE / FRONT DESK
Timeline
Receptionist
Al Safwa Radiology Center
01.2020 - Current
Guest Relation
Sheraton Hotel
02.2018 - 08.2018
Receptionist
Medical Center
01.2015 - 12.2016
Civil Engineering
Higher Technological University
High School Diploma -
Taher Ben Achour High School
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