FATMA AHMAD
finance
Dubai
Summary
Finance Major Graduate with experience in working in diverse workplaces and Agile Methodology Framework. Ability to communicate with people from different ethnic backgrounds and specializations. Highly skilled Typist delivering high word count per minute. Seasoned clerical employee talented in spotting typographical errors and producing high-quality documents. Organized worker with pride in professional work. Organized Typist with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Typist
MBS government transaction center/ AMER
- Data Entry, document preparation and management
- Customer Services (Online and in-person)
- Residency, Immigration and Establishment Transactions.
Intern
Dubai Tourism
- Work Placement Program
- Customer Services (On-site)
- Assisted the team and Developed Work Habits.
Customer Service
Arab Bank For Investment And Foreign Trade
2023.08 - Current
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service
- Followed up with customers about customer service.
- TT ( transfers ) request process and account openings data entry .
Education
Bachelor of Applied Science in Business Administration - Finance and Banking
Higher Colleges of Technologies - Dubai Women's College
Skills
MS Office
undefinedDates
- 11/01/2022, PRESENT
- 01/01/2016, 03/31/2016
Personal Information
- Date of Birth: 07/31/1993
- Nationality: Emirati
Timeline
Customer Service
Arab Bank For Investment And Foreign Trade
2023.08 - Current
Typist
MBS government transaction center/ AMER
Intern
Dubai Tourism
Bachelor of Applied Science in Business Administration - Finance and Banking
Higher Colleges of Technologies - Dubai Women's College
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