Summary
Overview
Work History
Education
Skills
Note
Languages
Languages
Timeline
Generic

Fatma aljasmi

Dubai

Summary

if you select me for the jod I assure you that i will do the best Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Quality government service center
Dubai
01.2024 - Current
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Office Suoervison

premiermier marine engineering services L.LC
Dubai
09.2023 - 03.2024
  • Developed and implemented an advanced Excel sheet with automated formulas and functions, resulting in a 50% reduction in data entry time for the office team
  • Coordinated and oversaw the organization of over 10,000 papers, ensuring accurate and efficient retrieval when needed
  • Coordinated the processing and organization of 1000+ passports monthly, ensuring accuracy and efficiency.

Organizer

expo 2020
Dubai
10.2021 - 11.2021
  • Implemented a visitor tracking system that accurately recorded entry and exit times.
  • Identified areas of improvement in existing organizational structures.
  • Analyzed data from past events to identify areas for improvement.

Education

Some College (No Degree) -

Alshorouk Private School
Dubai

Computer Science

Higher College of Technology
Dubai

Health Science

Higher College of Technology
Dubai

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Google suite
  • Paperwork Processing
  • Data Entry
  • Call Management
  • Follow-up skills
  • Service Upselling
  • High-energy attitude
  • Customer Relationship
  • [Type] industry regulations knowledge
  • Active Listening
  • Customer Relations

Note

if you select me for the jod I assure you that i will do the best

Languages

  • English
  • Arabic

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

Quality government service center
01.2024 - Current

Office Suoervison

premiermier marine engineering services L.LC
09.2023 - 03.2024

Organizer

expo 2020
10.2021 - 11.2021

Some College (No Degree) -

Alshorouk Private School

Computer Science

Higher College of Technology

Health Science

Higher College of Technology

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Fatma aljasmi