Fatma M. Daoud

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Organized promotional events and interacted with community to increase sales volume.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Held weekly meetings with Commercial Team to identify issues and overcome sales obstacles.
• Produced contracts, reports, letters, and proposals for clients.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Resolved customer issues quickly and managed UAE Public Sector with focus on Abu Dhabi Governance accounts to increase sales and meet quotas.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Identified opportunities for growth within Abu Dhabi and Dubai territories and collaborated with presales teams to reach sales goal.
• Exceeded regional annual sales target by 24%.
• Closed over $5 M in new sales in 90 days.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Attended Edtech shows, conventions, and other meetings with primary mission of expanding market opportunities.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new significant clients in assigned territory, such ADNOC and ADDA.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Managed over 4M USD orders delivered and participated to assure collecting money. to be only KAM at BB with zero outstanding.
• Worked with existing customers to increase purchases of products and services.
• Performed research to uncover potential target areas, markets and industries.
• Created reports and presentations detailing business development activities.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Supported marketing teams, creating, deploying and optimizing campaigns for [Industry] clients.
• Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
• Organized promotional events and interacted with community to increase sales volume.
• Demonstrated Microsoft Surface range of devices and Hub; to show potential customers benefits and advantages and encourage purchases.
• Created and implemented new business opportunities by utilizing strategic networking strategies.

• To leverage business from new & established accounts
• Create new leads and develop projects pipeline.
• Work on Technical and Commercial proposals submissions in public tenders
• Acquire knowledge of internal and competitive offerings for all products, pricing, and solutions
• Establish strong relationships and work closely with internal team and Vendors to ensure customer intimacy and sales opportunities are maximized.
• To seek personal contact with Senior Decision Makers in IT and procurement departments in government and semi-government entities through regular visits
• Abilities to build and execute sales strategy to grow business for mid-to-long term in addition to achieving annual revenue target.
• Use Salesforce CRM tool effectively for pipeline management and sales processes.
• Sell new subscriptions to existing and new customers through new business development, up-selling, renewals, marketing campaigns, and cold calling.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
• Assisted in recruiting, hiring and training of team members.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Managed purchasing, sales, marketing and customer account operations for 60 days due staff shortage.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Built relationships with customers and community to establish long-term business growth
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Directed sales support staff in administrative tasks to help sales reps close deals.

• Responsible for sales and presales operations across Middle East and Africa
• Targeting all UAE existing accounts in segments of Education, Corporate and Attractions
• Sales across Gantner product profile in Access Control, Locks, and the unique solutions T&A empowered with Dawamy.
• Monitoring & handle daily tech-operations and team for keep reports of maintenance visits.
• Following AMCs renewals, negotiating with customers to approve minimum of 5% increment on contract.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Supported sales and reporting for large and medium-sized accounts
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
• Built and maintained strong client relationships to drive business growth
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
• Created sales forecasts to target daily, monthly and yearly objectives.

Leading the sales operations across Abu Dhabi inclusive of: -

• Targeting all Abu Dhabi accounts and selected Dubai accounts
• Sales across Excel range of passive cabling and cabinets products
• Strategically working with vendors within Networking and security in Business plans, forecasting, consultants and End Users approvals and conjunction with vendor Business Development specifically in Abu Dhabi.
• Solutions Selling with the full Mayflex range of infra, N & S products.
• Develop comprehensive Business plans to meet company's strategic objectives.
• Provide strategic vision, planning and operational leadership to ensure continued growth of company's market share, revenue and visual presence in the market etc.
• Working with vendors and Mayflex UK marketing team to coordinate seminars and training sessions.
• Ownership of Abu Dhabi revenue and GP Budget for financial year.

• Involved in Technical submissions, presentations and consultants meeting till getting approvals.
• Establishing direct relationship with major accounts for handling short- and long-term projects
• Conduct customer visits and product marketing presentations for whole range of AVAYO passive components and cabinets.
• Conduct SWOT analysis.
• Managing strategically all customer relationships and resolving issues.

• Contracts with tenants by negotiating leases; collecting security deposit.
• Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Collected and maintained records of rental payments and payment dates.
• Coordinated appointments to show marketed properties.
• Initiating corrective action
• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations.