Fatma Egesoy

- Coordinate the issuance and distribution of uniforms for Emirates branded employees across the global network, ensuring accurate and timely fulfilment of staff requirements.

- Manage uniform inventory, stock movements and transaction records through Oracle, ensuring accurate system data and effective inventory control.

- Maintain and update employee uniform eligibility and entitlement records, ensuring correct allocations based on role, grade and operational requirements.

- Conduct uniform fittings and provide sizing guidance to ensure comfort, functionality and compliance with Emirates’ brand and presentation standards.

- Manage high-volume uniform exchanges, replacements and employee requests while maintaining accurate records and service efficiency.

- Monitor stock availability and support replenishment planning to minimise shortages, excess stock and operational disruption.

- Resolve uniform-related queries, sizing issues and entitlement discrepancies in coordination with relevant internal stakeholders.

- Identify recurring product, sizing and fitting issues and provide operational feedback to support continuous improvement of uniform standards and employee experience.

- Delivered world-class onboard service while representing Emirates’ premium brand standards across an international network.

- Maintained the highest standards of passenger safety, security and regulatory compliance throughout all phases of flight.

- Managed diverse passenger needs in a fast-paced, multicultural environment, demonstrating strong communication, judgement and problem-solving skills.

- Responded effectively to medical, safety and operational situations while remaining calm and professional under pressure.

- Worked closely with multinational crew teams to ensure smooth onboard operations, service consistency and an exceptional customer experience.

- Coordinated the delivery of marketing and communications projects across multiple property services, supporting campaigns from initial brief through to execution.

- Managed project timelines, priorities and deliverables while coordinating with internal stakeholders, creative teams and external suppliers.

- Supported the development and rollout of marketing collateral, promotional materials and communications while maintaining brand consistency and accuracy.

- Coordinated campaign content and communications across multiple channels, ensuring messaging aligned with business objectives and target audiences.

- Managed project documentation, approvals and stakeholder feedback to ensure marketing initiatives were delivered accurately and on schedule.

- Supported multiple concurrent projects in a fast-paced environment, demonstrating strong organisation, attention to detail and stakeholder management.

- Planned logistics of branch activities to make best use of time and resources.

- Delivered exceptional customer service to tenants & landlords, addressing queries and concerns promptly to ensure tenant retention.

- Managed a portfolio of 100+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.

- Regularly reviewed and updated property management policies and procedures to comply with changing regulations and best practices.

- Conducted thorough, quartlerly property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.

- Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.

- Negotiated lease agreements with tenants, achieving favourable terms that maximised landlord returns and tenant satisfaction.

- Trained and supervised junior property management staff, enhancing team performance and service delivery.