FATMA ELDESSOUKI
PRIMARY TEACHER, HELP DESK
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Filing Clerk
NEMR ALSHRA SECURITY SERVICES
Dubai
09.2022 - Current
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Optimized information gathering and presentations with implementation of practical filing system.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
Customer Service Representative
MERAKI THEATRE AND ARTS CENTRE L.L.C
Dubai
01.2022 - 08.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Nursery Teacher
EGYPT
EGYPT
01.2018 - 06.2020
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Coached students on physical and emotional safety as part of health curriculum.
- Directed class discussions to spark conversation about key concepts, complex problems and overarching themes.
- Met with parents to review Individualized Education Plans for at-risk students.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Engaged in professional development to learn best practices and improve processes.
- Utilized study guides and interactive study tools to increase standardized test scores.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Maintained classroom through discipline, order and personal interactions.
- Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
Education
Bachelor of Arts - Teacher Education
MANSOURA UNIVERSITY
EGYPT 06.2008 - 06.2011
Skills
Document scanning
Organizational skills
Microsoft Excel expertise
File/records maintenance
Meticulous attention to detail
General office functions
Time management
Report generation
Team coordination
Self-Motivated
Timeline
Filing Clerk
NEMR ALSHRA SECURITY SERVICES
09.2022 - Current
Customer Service Representative
MERAKI THEATRE AND ARTS CENTRE L.L.C
01.2022 - 08.2023
Nursery Teacher
EGYPT
01.2018 - 06.2020
Bachelor of Arts - Teacher Education
MANSOURA UNIVERSITY
06.2008 - 06.2011