FATMA IBRAHIM
Abu Dhabi,AUH
Summary
Versatile and results-driven professional with proven experience in administration, customer relations, finance support, HR coordination, and marketing assistance. Skilled in streamlining workflows, managing financial and client records, and delivering high-quality service across multiple industries. Adept at multitasking in fast-paced environments and committed to supporting organizational growth.
Overview
6
6
years of professional experience
Work History
Branch Lead
MQR – Business Center
01.2023 - 05.2025
- Oversaw daily operations of the coworking branch, ensuring a smooth and professional environment for clients and members
- Ensuring smooth coordination across administrative, HR, and client service functions.
- Oversee financial processes, including invoicing, petty cash handling, and monthly reconciliation reports.
- Lead a team of staff, providing training, supervision, and performance monitoring to maintain service excellence.
- Coordinate events, marketing activities, and partnership initiatives to enhance brand visibility.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Resolved escalated customer and associate issues and counseled associates.
Hr Internship
Pixage
08.2022 - 09.2022
- Design and update job description
- Assisted HR team with recruitment processes, interview scheduling, and onboarding new hires.
- Prepared and distributed internal reports, correspondence, and operational updates.
Sales Rep
Kidzania Cairo
08.2019 - 11.2020
- Provide excellent guest service experience
- Create a fun and exciting atmosphere
- Exhibits positive attitude and care
Education
Bachelor of Accounting - Accounting and Finance Major
Cairo University
Egypt06-2022
Skills
- Team management
- Operations management
- Sales leadership
- Cash management
- Decision making
- Financial reporting
LANGUAGES
Arabic - Native
English - Advanced
Timeline
Branch Lead
MQR – Business Center
01.2023 - 05.2025
Hr Internship
Pixage
08.2022 - 09.2022
Sales Rep
Kidzania Cairo
08.2019 - 11.2020
Bachelor of Accounting - Accounting and Finance Major
Cairo University
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