Fatma Yousuf Hassan
Dubai,DU
Summary
Accomplished Deputy Manager at Dubai Electricity & Water Authority, adept in Operations Management and Team Leadership. Excelled in enhancing team efficiency by 30% through innovative strategies, fostering strong stakeholder relationships, and spearheading staff development programs. Demonstrates exceptional decision-making capabilities and a commitment to driving performance improvements.
Overview
14
14
years of professional experience
Work History
Deputy Manager - Customer Haps Center Resources
Dubai Electricity & Water Authority
09.2010 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Education
High School Diploma -
Zabeel Girls School For Secondary Education
Dubai06.2024
National Diploma - Business Managing Human Recourses
National Institute For Vocational Education
Dubai09.2009
Skills
- Operations Management
- Staff Training and Development
- Task Delegation
- Customer Relationship Management (CRM)
- Staff Development
- Employee Performance Evaluations
- Problem Resolution
- Team Leadership
- Decision-making capabilities
- Performance Improvements
- Teamwork and Collaboration
- Idea Development and Brainstorming
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Farsi
Intermediate (B1)
Timeline
Deputy Manager - Customer Haps Center Resources
Dubai Electricity & Water Authority
09.2010 - Current
High School Diploma -
Zabeel Girls School For Secondary Education
National Diploma - Business Managing Human Recourses
National Institute For Vocational Education
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