Fatma Fayech

• Acquired new clients by successfully identifying and pitching to client needs.
• Developed plans to build client relations and improve overall company growth.
• Resolved client complaints effectively and efficiently, escalating to where necessary for continued positive outcomes.
• Partnered with executive departments, ensuring accurate and timely fulfilment of client needs.
• Presenting sustainable effect and product all over UAE 5 stars hotels

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Translation of language from Arabic to English or french for foreign patient during the medical cures

• Maintained high standards of product knowledge, applying customer service skill to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
• Increased customer satisfaction providing superior level of customer service by offering applicable product solutions or suitable alternatives.
• Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.

• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Prepared and issued quotations, overseeing pipeline of leads.
• leading team member to achieve targets monthly

• Established long-lasting customer relationships to maximise sales opportunities and repeat business.
• Contributed directly to increase in customer retention through regular training and personal development.