Fatma Mubarak

Dubai,UAE

Summary

Professional with expertise in customer relationship management systems and a strong focus on customer satisfaction metrics. Demonstrated ability to track customer satisfaction and maintain a positive service environment. Proficient in leveraging social media platforms to enhance customer engagement and support.

Ans offering strong interpersonal and communication skills, along with keen ability to resolve conflicts and build lasting relationships. Knowledgeable about customer service principles and eager to contribute to positive customer experience. Ready to use and develop problem-solving, teamwork, and adaptability skills in [Desired Position] role.

Overview

years of professional experience

Certification

Work history

Customer relations executive

Al nabooda

Dubai, UAE

08.2024 - Current

Developed new procedures to streamline workflows and enhance efficiency.
Analysed client feedback to drive service improvements across the company.
Resolved complex issues promptly, ensuring high levels of customer satisfaction.
Maintained rigorous health and safety standards for ongoing compliance.

Car sales executive

Al-Futtaim Motors Company LLC

Dubai , UAE

10.2022 - 12.2023

Resolved customer complaints promptly, maintaining company's reputation.
Identified suitable vehicles for customers' needs, enhancing their buying experience.
Assisted in arranging finance options for customers, making purchasing process easier.
Built strong relationships with customers for increased loyalty.
Achieved high customer satisfaction by providing excellent service.

Education

High School Diploma -

AL Sufooh High School

UAE, DUBAI

Skills

Customer relationship management systems
Customer satisfaction metrics
Customer satisfaction tracking

Positive attitude
Social media navigation

Languages

Arabic

Proficient (C2)

English

Intermediate

Accomplishments

Achieved More than 200 volunteering hours