FATMATA PIMBI
DUBAI,UNITED ARAB EMIRATES
Summary
Dedicated professional with a strong foundation in hospitality, known for reliability and punctuality. Demonstrates a professional attitude and excels in customer service, leveraging excellent communication skills and public speaking abilities. Skilled in team building and problem-solving, remaining calm under pressure while multitasking effectively. A fast learner with a goal to enhance customer experiences through exceptional service and support.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
HOUSEKEEPING ATTENDANT
Master VR Facility Management
Dubai, United Arab Emirates
11.2023 - Current
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Collaborated closely with front desk staff for efficient room allocations.
- Contributed to team effort by helping colleagues during peak hours.
- Enhanced guest comfort through meticulous bed making and linen changing.
WAITRESS ASSISTANT
Chicken Town Restaurant LTD
Freetown, Sierra Leone
02.2021 - 03.2023
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Met special dietary requests with careful preparation and presentation of dishes.
- Collaborated with kitchen staff to ensure order accuracy.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained clean and organised dining area for customer comfort.
- Supported inventory management by maintaining accurate stock records of supplies.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced customer service by promptly taking orders and delivering food.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
SECURITY RECEPTIONIST
Africell Sierra Leone LTD
Freetown, Sierra Leone
11.2017 - 10.2020
- Managed visitors flow for smooth operations.
- Directed visitors efficiently, improving overall experience in the building.
- Conducted bag searches when necessary, preventing illegal items entry.
- Improved communication lines by liaising between departments and visitors effectively.
- Recorded daily events accurately for future reference.
- Streamlined administrative processes for improved productivity.
- Provided excellent customer service to enhance company reputation.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Prioritised tasks to maintain reliable service throughout peak times.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Education
Higher National Diploma - PROCEMENT AND SUPPLY
Institute of Public Administration and Management _ IPAM
Sierra Leone 03.2021 - 01.2023
High School Certificate - WASSCE CERTIFICATE
Ansarul Islamic Senior Secondary School Rokel
Sierra Leone 05.2016 - 06.2019
Certificate - BECE CERTIFICATE
Gbense High Secondary School Koidu - Kono
Sierra Leone 05.2009 - 11.2012
Skills
- Hospitality understanding
- Reliability and punctuality
- Proficient in english
- Professional attitude
- Customer service-oriented
- Communication skills
- Public speaking
- Team building
- Problem-solving
- Calm under pressure
- Multitasking
- Fast Learner
Languages
English
Fluent
Afrikaans
Advanced
Timeline
HOUSEKEEPING ATTENDANT
Master VR Facility Management
11.2023 - Current
Higher National Diploma - PROCEMENT AND SUPPLY
Institute of Public Administration and Management _ IPAM
03.2021 - 01.2023
WAITRESS ASSISTANT
Chicken Town Restaurant LTD
02.2021 - 03.2023
SECURITY RECEPTIONIST
Africell Sierra Leone LTD
11.2017 - 10.2020
High School Certificate - WASSCE CERTIFICATE
Ansarul Islamic Senior Secondary School Rokel
05.2016 - 06.2019
Certificate - BECE CERTIFICATE
Gbense High Secondary School Koidu - Kono
05.2009 - 11.2012