Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Certification
References
Timeline
Generic
Fatme Najarein

Fatme Najarein

Abu Dhabi,United Arab Emirates

Summary

Dedicated professional with extensive expertise in Microsoft Excel, Word, Oracle System, and PowerPoint. Proficient in social media marketing, CMS, and chatbot messenger technologies.

Skilled in applying behavioral modification techniques and understanding student progress evaluation within special needs education. Adept at classroom management techniques, positive reinforcement, and behavior management. Committed to time efficiency, empathy, and understanding to foster a supportive learning environment.

Compassionate and driven individual with skills in communication and patience, well-suited for providing support in educational environments. Demonstrates strong abilities in adapting to students' diverse needs and fostering positive learning atmosphere. Ready to make meaningful impact in Shadow teaching role.

Overview

21
21
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work history

Shadow Teacher

Private Family (Government School)
Abu Dhabi, United Arab Emirates
12.2024 - 06.2025
  • Improved student engagement for enhanced academic performance by implementing creative teaching methods.
  • Provided homework assistance after school hours facilitating better understanding of content covered during the day.
  • Observed students behaviors, noting any significant changes or issues for further attention from specialists.
  • Facilitated smooth communication between parents and school staff, enhancing parental involvement in children's education.
  • Guaranteed learning environments remained focused, inclusive and supportive by enforcing discipline.
  • Explained and illustrated concepts in different ways to promote understanding.

Customer Relations Executive

UPP - E7 GROUP
Abu Dhabi
01.2016 - 12.2024
  • Responded professionally to escalated complaints, restoring consumer confidence in our products and services.
  • Collaborated closely with sales team to identify potential upselling opportunities.
  • Handled difficult situations calmly, preserving the quality of customer relations under pressure.
  • Ensured customer satisfaction by resolving complex issues efficiently.
  • Improved internal communication channels contributing to better problem-solving capabilities.
  • Achieved high levels of client retention with proactive communication strategies.
  • Analysed client feedback to inform service improvements within the company.
  • Delivered excellent customer service which resulted in increased brand loyalty.
  • Utilised CRM software to enhance overall customer experience.
  • Developed new procedures to streamline workflow and improve efficiency.
  • Prioritised tasks effectively during peak times ensuring all clients received timely support.
  • Facilitated user-friendly solutions that enhanced the customer's product experience.
  • Established a positive rapport with customers, enhancing brand image and reputation.
  • Streamlined complaint resolution processes improving customer trust and confidence.
  • Implemented feedback loops for continuous service improvement.
  • Conducted comprehensive product training for improved customer understanding.
  • Mediated between clients and company, ensuring mutual satisfaction.
  • Confidently, promptly and professionally resolved customer queries as they arose, escalating complex issues as appropriate.

Customer Relations Executive

Abu Dhabi Media
Abu Dhabi
03.2008 - 01.2016
  • Collect data and information for customer subscription, orders, complaints, and suggestions for newspaper delivery.
  • Handle telephone calls including an inbound minimum total of 30 and up to 200 outbound calls a day.
  • Contacting customers to arrange meetings then following upon them to ensure that the service they got is complete.
  • Data Entry.
  • Contact Embassies, hotels, superstores, Private-public companies, customers, and high-profile pupils for subscription or renewal of the newspaper.
  • Send Companies and individuals letters, e-mails, faxes for subscriptions, renewals or any queries.
  • Conducting Surveys and questionnaires via telephone.
  • Contact customers to inform them about current or future Campaigns and offers on newspapers and magazines.
  • Contacting more than 3000 Arabian Gulf league offer customers be able to deliver the receivers they have ordered in a timely manner. As well as contacting those again for afterservice follow-up on the delivery.

Human Resources Coordinator

Alwathba Central Services
Abu Dhabi
01.2007 - 01.2008
  • Supported the HR manager in every aspect of human resources.
  • Coordinated and participated in the recruitment process, including selection and subsequent appointment of candidates in addition to preparing reports.
  • Supported the HR Manager in the completion of job application materials and documents, and the preparation of employment interviews and tests.
  • Prepared monthly reports including updated organization charts.
  • Coordinated the enrollment & receipt of medical insurances for employees.
  • Organized and accurately maintained personnel leave records.
  • Tracked employee training data.
  • Facilitated and participated in the organization of the company's social events (end of year event & birthday celebrations etc.).
  • Direct point of communication and interaction with local government authorities.
  • Managed the issuing till the finalization of employees' residency visas.
  • In charge of translating documents & typing formal letters from English to Arabic and vice versa.
  • Completing all internal procedures for newly hired employees.

Telemarketing Officer

Emirates Computers
Abu Dhabi
01.2006 - 01.2008
  • Company Overview: Emirates Computers was founded in 1978 in the UAE with the aim to provide world-class technology solutions to the region. With over 37 years of experience in designing and implementing a wide range of solutions using products and services from global partners, Emirates Computers today stands for Competence, Commitment, and Ethics.
  • Primarily in charge of Telemarketing Business to Business Campaigns with the range of 50/60 calls per day.
  • Explained products or services and prices, and answer questions from customers.
  • Obtained potential customers' contact information and lists purchased from other organizations.
  • Emirates Computers was founded in 1978 in the UAE with the aim to provide world-class technology solutions to the region. With over 37 years of experience in designing and implementing a wide range of solutions using products and services from global partners, Emirates Computers today stands for Competence, Commitment, and Ethics.

P.R.O Assistant in the Human Resources Department

Alwathba Central Services
Abu Dhabi
01.2005 - 01.2007
  • Prepare documents through the immigration system and follow up on completed passport as well as visa renewal transactions.
  • Handling of P R departments' petty cash.
  • Applying for new as well as renewal of insurance cards for employees.
  • Providing employees with NOC and salary certificate reports.
  • Organizing and filing employees' documents including passports through a numbering system.

Tele-Marketer

Tutelage Company
Abu Dhabi
01.2005 - 05.2005
  • Deliver prepared phone scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices and answer customers' queries.
  • Data Entry.

Secretary

Home of Architecture for Consultant and Planning
Abu Dhabi
01.2004 - 05.2005
  • Handling All Office Correspondence Independently.
  • Setting appointments.
  • Typing letters and proposals, Filling documents, contracts and mail, Hotel Reservations & Air Ticketing, Emails, Data Entry… etc.
  • Handling Accounts, Preparation of Receipts, Ledgers, Handling of Cash, and Maintain Inward/Outward registers, stock registers.
  • Filling all applications for labor office and immigration.

Education

Bachelor Degree - Marketing (Major), Management (Minor)

Abu Dhabi University
Abu Dhabi
09.2004 - 09.2009

High school certificate - American Curriculum

Emirates Private School
Abu Dhabi
01.1992 - 01.2004

Skills

  • MICROSOFT EXCEL
  • MICROSOFT WORD
  • ORACLE SYSTEM
  • ENGINE SEARCH
  • POWER POINT
  • MAIL
  • SOCIAL MEDIA MARKETING
  • CMS
  • CHATBOT MESSENGER
  • Use of assistive technology
  • Applying behavioural modification techniques
  • Behavioural understanding
  • Student progress evaluation
  • Special needs education
  • Classroom management techniques
  • Positive reinforcement
  • Behaviour management
  • Time efficiency
  • Empathy and understanding

Languages

Arabic
Native
English
Proficient (C2)

Personal Information

  • Date of birth: 02/18/87
  • Nationality: Palestinian

Custom

  • Dana Al Zaeim, Team leader, +971 55 278 6058
  • Ismail Arida, Logistics General Manager, +971 55 800 3731

Certification

Private tutor licenses

customer service etiquette certificate

customer service excellence certificate

References

References available upon request.

Timeline

Shadow Teacher

Private Family (Government School)
12.2024 - 06.2025

Customer Relations Executive

UPP - E7 GROUP
01.2016 - 12.2024

Customer Relations Executive

Abu Dhabi Media
03.2008 - 01.2016

Human Resources Coordinator

Alwathba Central Services
01.2007 - 01.2008

Telemarketing Officer

Emirates Computers
01.2006 - 01.2008

P.R.O Assistant in the Human Resources Department

Alwathba Central Services
01.2005 - 01.2007

Tele-Marketer

Tutelage Company
01.2005 - 05.2005

Bachelor Degree - Marketing (Major), Management (Minor)

Abu Dhabi University
09.2004 - 09.2009

Secretary

Home of Architecture for Consultant and Planning
01.2004 - 05.2005

High school certificate - American Curriculum

Emirates Private School
01.1992 - 01.2004
Fatme Najarein