Fatmeh Majed
Abu Dhabi
Summary
Accomplished HR professional with extensive expertise in talent acquisition methods, compensation structure design, and performance evaluation systems. Proficient in MS Office, Microsoft Outlook, and internet applications, with a strong foundation in employment law. Demonstrates leadership excellence and a commitment to self-development motivation. Adept at optimising onboarding processes and implementing HR policies to enhance organisational efficiency. Career goal: to leverage skills in talent succession planning and decision quality to drive strategic HR initiatives.
Experienced HR Operations Manager known for transforming HR processes and driving team performance. Streamlined onboarding procedures and revamped benefits programmes, enhancing employee satisfaction and retention. Successfully led cross-functional initiatives, fostering culture of continuous improvement and operational excellence.
Overview
18
18
years of professional experience
4009
4009
years of post-secondary education
Work History
HR operations manager
Fakih IVF Fertility Center & Medical Group
Abu Dhabi
07.2014 - 03.2025
- Work closely with the Director of HR toward accomplishing HR strategic goals and objectives
- Support all HR Functions with general HR operational responsibilities
- Responsible for whole onboarding process for the new joiners among Abu Dhabi region and handling all logistic arrangements
- Responsible for the issuance of all types of employees' correspondence for Fakih IVF & Fakih Medical Group in Abu Dhabi region
- Responsible for Hr preparation and arrangement of all national and international requirements and accreditation (ISO, Ministry of labor, DOH, JCI etc…)
- Responsible for developing job descriptions to all positions over whole development
- Conducted ISO 9001 and was member for the preparation of all requirements for accreditation and re accreditation
- To deputize for the Human Resources Director in his/her absence
- To keep the team motivated in working for the client
- Keep them interested in order to achieve the target
- Designing the training calendar as per recommended & identified needs with implementation of training and analyze training requirements while evaluating their errors
- Responsible for conducting annual performance evaluation for the staff with coordination of all head of departments and implement an action plan accordingly
- Responsible for preparation of all Human Resources policies and procedures
- To contribute as an effective member of the Recruitment and Selection team
- Responsible for investigating and responding to problems, enquiries and complaints
- Liaised with department managers to identify staffing needs.
- Streamlined recruitment process by implementing an applicant tracking system.
- Facilitated training programmes to enhance employee skills.
- Oversaw talent acquisition process, secured top industry talents.
- Maintained open communication channels with employees, fostered trust within teams.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Implemented HR policies and procedures for legal compliance.
- Fostered a diverse and inclusive work culture by promoting equal opportunities.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Updated company's HRIS system to optimise data access and reporting capabilities.
- Led change management initiatives for smoother transitions.
- Managed redundancy processes, minimised legal risks.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Conducted regular performance evaluations, identified areas of improvement.
- Developed new onboarding programme to speed up employee productivity.
- Handled grievance procedures in line with employment law regulations.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Coordinated high quality inductions and seamless onboarding procedures for [Number]+ new starters.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Coordinated [Number] Human Resources staff, leading employees by example to maintain productive department relations.
- Maintained precise, detailed staff and company records for thorough reference.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Reduced staff turnover through improved performance development programmes.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
HR Supervisor
Bareen International Hospital
Abu Dhabi
02.2014 - 06.2014
- Assists in scheduling a variety of meetings and employee events (e.g
- Certified Employee Inprocessing, Teacher Orientation, Retirement Workshop, applicant interviews, facilities use, etc for the purpose of meeting the needs of the department, District and Employees
- Communicates with other employees, departments, administrators, applicants and the public for the purpose of providing information and assistance concerning employment, recruitment, transfers, personnel records, and leaves
- Ensuring employees are knowledgeable of current practices and administrative processes as well as completion of forms
- Develops a wide variety of written materials (e.g
- Letters, form procedures, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information
- Ensures effective and appropriate policies and procedures are followed
- Processes, files, and maintains documents, data, and materials (e.g
- Employee personnel files, Human Resource Information System, State Personnel system, etc.) for the purpose of disseminating information to appropriate parties and inputting data
- Responsible for handling the Recruitment process
- Responsible for performing regular follow up with the management to determine the effectiveness of the recruitment plan
- Responsible for preparation of HR policies and procedures
- Responsible for preparation of job descriptions and getting it approved by the management
- Coordinating with PRO and follow up the continuation of the recruitment process such as Medical License, Visa etc
HR Specialist
Gulf Diagnostic Center Hospital
Abu Dhabi
01.2009 - 07.2013
- Assist the HR Manager in follow up of outstanding recruitment clearances
- Providing assistance in the selection process by screening applicants' resumes
- Post openings in newspaper advertisements, with professional organizations
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
- Review applicants to evaluate if they meet the position requirements
- Assist in preparing and sending offer packages
- Designated for analyze and resolve employee problems
- To act as a 'point of contact' for information and advice and to monitor and maintain records in accordance with GDCH policies and procedures
- Prepare and Maintain HR documents in accordance with SKEA (Sheikh Khalifa Excellence Award) and JCIA (Joint Commission Accreditation)
- Active team member of JCIA Quality Assurance Team
- Prepare and maintain Job descriptions for all the positions
- To actively participate in the implementation of the GDCH HR, workforce planning and workforce performance aspects of GDCH's HR Strategy
- To ensure any daily, weekly, monthly or quarterly reporting requirements are achieved in line with agreed timetables and deadlines
- Actively participate in implementing HR policies and regulations
- Preparing the contracts and doing orientation for new joining staff and preparing the medical insurance for staff
- Responsible for maintaining proper records and calculations for all types of leaves and arrange air ticket booking for staff
- Responsible for arranging Training courses for Medical & Non-Medical Staff
- Responsible for completion of the files of medical staff to meet HAAD requirements for processing the license
Purchasing Coordinator
Gulf Diagnostic Center Hospital
Abu Dhabi
02.2007 - 01.2009
- Reviews and checks for accuracy, specification and need and processes all approved orders and requisitions
- Places all orders with distributors utilizing phone or automatic order entry
- Verifies all packing slips against purchase orders and forwards to Accounts Payable
- Interfaces directly with Accounts Payable in instances where price discrepancies exist between the purchase order and invoice
- Approves short payments to distributors for the invoiced price
- Assists the Material Manager with market trend studies and cost analysis
- Interfaces directly with department managers in relation to procurement to establish specification and need
- Maintains an accurate filing system for purchase orders and requisitions
- Updates, catalogs, price lists and product vendor files as needed
- Interfaces directly with sales representatives to ensure price competition and accuracy are achieved
- Helps to complete tasks in the Purchasing Department that are not within the job description
- Renders self-available, when responsibilities have been met, to assist in areas that may require assistance within the materials
Education
BS - ITC - Information technology & computing
ARAB Open University (AOU)
LebanonHigh school - Experimental Science
Omar Faroukh
Lebanon06.2002
Skills
- Diploma in Computer application
- MS Office
- Internet
- Microsoft Outlook
- Knowledge of employment law
- Decision quality
- Compensation structure design
- Performance evaluation system
- HR policies implementation
- Talent acquisition methods
- Onboarding process optimisation
- Leadership excellence
- Self-Development motivation
- Talent succession planning
Accomplishments
- JCI accreditation 2009 & 2012, 2020 @ 2023
- Best Admin Staff 2017
- Member of the preparation Team for ISO 9001:2015 (Certification & Recertification)
- May 2015 Introduction to Performance Management System
- SKEA Accreditation for 2011 & 2013
Languages
Arabic
English
Personal Information
- Passport Number: LR3565751
- Date of birth: 12/14/83
- Nationality: Lebanese
- Marital status: Married
Custom
I, declare that all the details furnished above are true to the best of my knowledge.
Affiliations
- swimming, nature
Timeline
HR operations manager
Fakih IVF Fertility Center & Medical Group
07.2014 - 03.2025
HR Supervisor
Bareen International Hospital
02.2014 - 06.2014
HR Specialist
Gulf Diagnostic Center Hospital
01.2009 - 07.2013
Purchasing Coordinator
Gulf Diagnostic Center Hospital
02.2007 - 01.2009
BS - ITC - Information technology & computing
ARAB Open University (AOU)
High school - Experimental Science
Omar Faroukh
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